Configuring ContactStore Settings:

If you only have a single ContactStore server, you can leave this at the default. If you have more than one ContactStore server in your enterprise, verify that each has a different string set for this label root so that media produced by each system can be clearly distinguished from each other.

If you change this setting while a DVD is being written, the system will stop writing to that disk. Insert a new one, which will be labeled with the new name. The sequence numbers after the name will continue to increase rather than be reset to 0000.

Retain call details for (months)

At some point, the size of the call details database will become either unmanageable or will fill the available disk space. Specify, in months, how long call detail records are retained before they are purged from the system. This ensures that the database stabilizes at a finite size.

Purging is carried out at, or shortly after, 1:00 each morning and does not impact recording or replay.

Alarm Notification

These settings are used to allow sending of alarms and events via email. Emails are only sent every 10 minutes at most.

SMTP Mail "From" Address

Set the name from which alarm email messages originate, for example, "ContactStore Head Office." Confirm that you are receiving emails correctly after you make any changes to these settings.

SMTP Mail Server

Enter the name of the SMTP mail server on which you have established an email account that the ContactStore can use to send email messages regarding alarms and events. If you leave this blank, the system will not send email messages when alarms occur. If you leave this setting blank, you can leave the remaining settings on this page blank.

SMTP Username

Leave this blank unless your SMTP server requires that any sender be authenticated. If required, set the username of the SMTP account here.

SMTP Password

Leave this blank unless your SMTP server requires that any sender be authenticated first. If required, set the password of the SMTP account here. The password is masked when entered in this field.

Send alarm/event emails to

Specify the email addresses to which alarm and event messages should be sent. Separate multiple addresses with a semi-colon (;). The email recipient can be a local system administrator, a manned help- desk and/or suppliers' support desks if you have a support agreement that includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends an email once per night to let you know it is still operating. Failure to receive the nightly email message should be investigated; it could indicate that the server has failed.

SNMP Read Community

You can use an SNMP monitoring system such as HP OpenView to monitor IP Office ContactStore. To do so, set the name of the SNMP Read Community. The recorder will then respond to SNMPV1 Get messages. The MIB files for the recorder specific variables are provided on the installation CD.

For security reasons, recorders:

Do not allow "well known" community names like private or public

Do not respond to SNMP Gets until a community name has been set

Do not use the usual port of 161, but instead use 2161.

SNMP Trap Destination

Enter the IP address (if any) that SNMP traps should be sent to.

IP Office ContactStore 7.8

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IP Office

15-601038 Issue 4b (06 July 2009)

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Avaya 7.8 manual ∙ Retain call details for months, ∙ Alarm Notification, ∙ Smtp Mail From Address, ∙ Smtp Mail Server