Avaya 7.8 manual Internal Database, Archiving, ∙ Recording details, ∙ Configuration details

ContactStore Overview: Recordings

1.4 Internal Database

If you have retained all of the .xml and .wav files, then you have kept all of the details about the recordings you have made. However, the system uses a database to hold this information in more readily accessible forms. This database is located on the ContactStore server.

The database stores details of the recordings as well as details of the ContactStore configuration.

∙Recording details

The call details database is stored beneath the location into which you installed ContactStore, under the \postgresql\data sub-directory and occupies approximately 1KB per call. To allow you to search for calls easily, the details of the recordings are normally inserted into this database. It contains one record for each call recorded and additional records for each party on the call and the owner of the call. The information stored for each call is:

∙A unique reference for the recording.

∙The start date and time.

∙The duration of the recording.

∙The name and number of the parties on the call where this was available to IP Office (through ANI, CLI or dialed digits) at the time of the call.

∙The direction of the call (incoming or outgoing).

∙The owners of the recording (an internal call, recorded by both parties will appear one but have two owners).

∙The target or dialed number, which may be different from the number that actually took the call.

∙Configuration details

Several tables hold details of system configuration, such as file paths, time-outs and user authorization rights.

Archiving

To avoid having to repopulate these databases in the event of corruption or disk failure, you should back up the data files

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IP Office ContactStore 7.8	Page 11
IP Office	15-601038 Issue 4b (06 July 2009)