Chapter ContactStore Overview | Avaya 7.8 manual

Chapter 1.

ContactStore Overview

IP Office ContactStore 7.8	Page 5
IP Office	15-601038 Issue 4b (06 July 2009)

Image 5

Avaya 7.8 manual Chapter ContactStore Overview

Contents

IP Office ContactStore IP Office IP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recording files RecordingsAudio compression ∙ One .wav file Internal Database ∙ Configuration detailsArchiving ∙ Recording details Supported Languages LicensingTime Zone and Daylight Savings Time DST Support ∙ Important Chapter Installation Disk Partitions InstallationSound Card Local DVD+RW drive Type of Operation Calculating Disk Size Required for RecordingsTotal requirements Examples Install the ContactStore Software Installing ContactStoreBasic Configuration Pre-Requisites Configuring your Browser Testing the Recording OperationTesting the recording operation Monitoring the system To add ContactStore to Trusted sites Adding ContactStore to a ZoneTo add ContactStore to a Local intranet Zone Click Advanced If upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Smtp Password ∙ Alarm Notification∙ Send alarm/event emails to ∙ Retain call details for months System Overview Audit Trail To view the Alarms and Events Viewing Alarms and EventsTo clear an individual alarm or event To change the set of events shown Adding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User Accounts Use of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password To edit an account Editing an Account Click the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indication Manual Call Recording Changing the Recording Time To configure a users recording options Using Short CodesRecording Location Select the Voice Recording tab Incoming Call Route Automatic Recording OptionsHunt Group User To set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call From Start Programs IP Office, open Voicemail Pro Creating a Call Flow∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave Mail Field Enter Click the Save & Make Live icon Chapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly Procedures Restoring the Database Backing Up the Database Moving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password To search for calls Searching for CallsIncl Starts Viewing Results To create a call set Call Sets Viewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards ∙ Audio Exporting Multiple Calls∙ Details ∙ Both Chapter Appendix ContactStore Version Appendix DVD+RW Media Control and Care Archiving Loading a disk Archival ProceduresChanging Disks Labeling a Disk Alarms Minor Error processing file XXX. Reason YYY Minor Failed to copy file XXX. I/O Error YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tag Trouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Cannot access the application Search and Replay ProblemsProblems downloading ActiveX control Problems displaying ActiveX control Calls listed but cannot play them Calls missing from the databaseNo Audio graph Audio graph stops in mid call Partial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Selecting a Certificate Authority CA Installing a Signed SSL CertificateBacking up the Keystore file Creating the new Certificate Importing the CAs certificates Generating a Certificate Signing RequestTo acquire these certificates To import all your certificates Importing the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44