Upgrading ContactStore | Avaya 7.8 manual

2.5 Upgrading ContactStore 7.8

If a version of ContactStore 7.8 is already installed, you need to complete the following steps before installing the new software version.

1.Backup the PostgresSQL database

55.

2.Upgrade the software.

3.Test operation to confirm the that the upgrade has been successful.

IP Office ContactStore 7.8	Page 20
IP Office	15-601038 Issue 4b (06 July 2009)

Image 20

Avaya 7.8 manual Upgrading ContactStore

Contents

IP Office IP Office ContactStore IP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file ∙ Configuration details Internal DatabaseArchiving ∙ Recording details Licensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ Important Chapter Installation Installation Disk PartitionsSound Card Local DVD+RW drive Calculating Disk Size Required for Recordings Type of OperationTotal requirements Examples Installing ContactStore Install the ContactStore SoftwareBasic Configuration Pre-Requisites Testing the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the system Adding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click Advanced If upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for months System Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shown Advanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accounts Use of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password Editing an Account To edit an account Click the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indication Changing the Recording Time Manual Call Recording Using Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tab Automatic Recording Options Incoming Call RouteHunt Group User To set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave Mail Click the Save & Make Live icon Field Enter Chapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly Procedures Backing Up the Database Restoring the Database Moving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password Searching for Calls To search for callsIncl Starts Viewing Results Call Sets To create a call set Viewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Exporting Multiple Calls ∙ Audio∙ Details ∙ Both Chapter Appendix Appendix ContactStore Version Archiving DVD+RW Media Control and Care Archival Procedures Loading a diskChanging Disks Labeling a Disk Alarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tag Trouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX control Calls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid call Partial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new Certificate Generating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificates Importing the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44