Avaya 7.8 manual Functional Components

ContactStore Overview: License

1.2 Functional Components

ContactStore can run on the same server as Voicemail Pro or a separate one. The ContactStore application contains several distinct Functional components as shown in the diagram.

The major functional components of the ContactStore server are:

∙A folder into which Voicemail Pro deposits .wav files as recordings complete.

∙A file path into which call contents and derived files are written as industry standard .wav and .xml files.

∙A PostgreSQL database into which details of all recorded calls are inserted.

∙A browser-based call search and replay application.

∙A browser-based system configuration and status monitoring application.

∙Disk space management - Oldest recordings are automatically deleted as needed.

∙Optional archive management - Recordings can be automatically written to a DVD+RW drive.

The rest of this section provides details about these components.

IP Office ContactStore 7.8	Page 9
IP Office	15-601038 Issue 4b (06 July 2009)