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Avaya
7.8
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Chapter Search and Replay
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Troubleshooting
Install
∙ Alarm Notification
Password
Major Error sending email
Chapter Administrative Tasks
∙ Configuration details
Email Alarm Problems
Chapter Accessing ContactStore
Session Inactivity Timeout
Page 57
Image 57
Chapter 8.
Search and Replay
IP Office ContactStore 7.8
Page 57
IP Office
15-601038
Issue 4b (06 July 2009)
Page 56
Page 58
Page 57
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Contents
IP Office ContactStore
IP Office
IP Office ContactStore
Contents
Page
Chapter ContactStore Overview
Page
ContactStore Overview
License
Functional Components
Recording files
Recordings
Audio compression
∙ One .wav file
Internal Database
∙ Configuration details
Archiving
∙ Recording details
Supported Languages
Licensing
Time Zone and Daylight Savings Time DST Support
∙ Important
Chapter Installation
Disk Partitions
Installation
Sound Card
Local DVD+RW drive
Type of Operation
Calculating Disk Size Required for Recordings
Total requirements
Examples
Install the ContactStore Software
Installing ContactStore
Basic Configuration
Pre-Requisites
Configuring your Browser
Testing the Recording Operation
Testing the recording operation
Monitoring the system
To add ContactStore to Trusted sites
Adding ContactStore to a Zone
To add ContactStore to a Local intranet Zone
Click Advanced
If intending to install ContactStore 7.2 on a new server PC
Upgrading from ContactStore
If upgrading an existing Contact 7.2 Server
Upgrading ContactStore
Chapter Accessing ContactStore
Accessing ContactStore
Chapter Configuring ContactStore Settings
Configuring ContactStore Settings
∙ Smtp Password
∙ Alarm Notification
∙ Send alarm/event emails to
∙ Retain call details for months
System Overview
Audit Trail
To view the Alarms and Events
Viewing Alarms and Events
To clear an individual alarm or event
To change the set of events shown
Adding Hierarchical File Storage Support
Advanced Configuration Options
Page
Chapter Administration of User Accounts
To view user accounts
Administration of User Accounts
Windows Domain Authentication
Session Inactivity Timeout
Use of SSL
Creating a New Account
Changing Your Password
To change the password
∙ 4000,4003,4010-4019,4124-4128
To edit an account
Editing an Account
Deleting an Account
To delete accounts
Click the Delete selected users link
Page
Chapter IP Office/Voicemail Pro Configuration
IP Office/Voicemail Pro Configuration
∙ Conference Capacity
∙ Voice Recording Library VRL
To switch the recording warning on or off
Advice of Call Recording Message
Call Recording Warning
Click Save & Make Live To hide the auto record indication
Manual Call Recording
Changing the Recording Time
To configure a users recording options
Using Short Codes
Recording Location
Select the Voice Recording tab
Incoming Call Route
Automatic Recording Options
Hunt Group
User
To set automatic call recording for a user
To set automatic call recording for a hunt group
To set automatic call recording for an incoming call route
To set automatic call recording for an outgoing account call
From Start Programs IP Office, open Voicemail Pro
Creating a Call Flow
∙ Click the Telephony Actions icon and select Transfer
∙ Click the Mailbox Actions icon and select Leave Mail
Field Enter
Click the Save & Make Live icon
Chapter Administrative Tasks
Administrative Tasks
Daily Procedures
Monthly Procedures
Weekly Procedures
Restoring the Database
Backing Up the Database
Limitations of Full and Incremental Backup Procedures
Backing Up The Voice Recordings
Moving to a New PC
Chapter Search and Replay
Accessing Search and Replay
Enter your Username and Password
Search and Replay
To search for calls
Searching for Calls
Incl
Starts
Viewing Results
To create a call set
Call Sets
Viewing and Editing a Call Set
Playing a Call
∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards
∙ Save as .wav file ∙ Email as .wav file
∙ Audio
Exporting Multiple Calls
∙ Details
∙ Both
Chapter Appendix
ContactStore Version
Appendix
DVD+RW Media Control and Care
Archiving
Loading a disk
Archival Procedures
Changing Disks
Labeling a Disk
Alarms
Minor Error processing file XXX. Reason YYY
Minor Failed to copy file XXX. I/O Error YYY
XXX Job Queue backlogged. Delay
Major Error displaying alarm tag
Trouble Shooting
Installation Problems
Trouble Shooting Tools
System Administration Page Problems
Email Alarm Problems
ContactStore to VoiceMail Pro Problems
To check for invalid entries
Cannot access the application
Search and Replay Problems
Problems downloading ActiveX control
Problems displaying ActiveX control
Calls listed but cannot play them
Calls missing from the database
No Audio graph
Audio graph stops in mid call
Partial recording problems
Installing Unlimited Strength Encryption
Advanced Security
Changing the Tomcat Port Numbers
Selecting a Certificate Authority CA
Installing a Signed SSL Certificate
Backing up the Keystore file
Creating the new Certificate
Importing the CAs certificates
Generating a Certificate Signing Request
To acquire these certificates
To import all your certificates
Configuring Viewer and Archive to use Https
Configure Viewer to use https and a secure port
Importing the public certificates into Viewer and Archive
Configure Archive to use https
Configure Viewer to use https
Configure Archive to use https
Page
Index
Testing Recording Operation Troubleshooting Resources
IP Office ContactStore
Tel +44 1707 Fax +44
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