6. IP Office/Voicemail Pro Configuration
IP Office can use the Voicemail Pro server to manually and automatically record calls. When licensed, it can also be configured to pass those recordings to ContactStore.
∙Conference Capacity
Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the IP Office system.
∙Call Recording Warning
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In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. The Voicemail Pro does this by playing an Advice of Call Recording prompt which can be switched off. On automatically recorded call, some telephones may also display a recording symbol.
∙Recording Duration
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Call recording is limited to the maximum length of 1 hour.
∙Voice Recording Library (VRL)
Recordings are normally placed into standard mailboxes. VRL operation allows recordings to be transferred to a specialist archiving application, in this case ContactStore. This allows both longer recording and the sorting and searching of recordings.
IP Office ContactStore 7.8 | Page 40 |
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