Level

AlarmText

Remarks

What to Do

 

 

 

 

Info

XXX Job Queue backlog reduced to

Performance acceptable

 

acceptable level. Currently YYYms.

again.

 

Info

System shut down.

System shut down for some

If you stopped it, no action

 

 

reason.

required. Otherwise find out

 

 

 

why. This message is displayed

 

 

 

after a controlled shutdown.

Info

Wrote to archive disk correctly.

Previously reported archive

No action required.

 

 

problem now cleared.

 

Info

Correct archive disk now inserted.

Now able to write to disk in

No action required.

 

 

drive.

 

Info

Mail sent successfully.

Previously reported problem

No action required.

 

 

sending email resolved.

 

Minor

Cannot insert details of recording XXX

Check available disk space on

 

into database.

 

the partition on which

 

 

 

ContactStore is installed.

 

 

 

Verify that the PostgreSQL

 

 

 

service is running.

Minor

Failed to delete file XXX. Reason: YYY.

Check the Voicemail Pro's Voice

 

 

 

Recording Library path; as long

 

 

 

as the call is playable from

 

 

 

ContactStore, you can delete

 

 

 

the file manually.

Minor

Failed to copy file XXX. I/O Error: YYY.

Take copy of XXX manually.

Minor

Failed to create/write target files for

Take copy of XXX manually.

 

recording YYY.

 

 

Minor

Failed to write XML file XXX. Reason:

Check disk space on the

 

YYY.

 

partition on which your calls are

 

 

 

being stored.

Minor

Error processing file XXX. Reason YYY.

Depends on reason shown.

Warning

XXX Job Queue individual slow job - took

One-off occurrence not

Note time of day and report if

 

YYYms.

important.

persistent.

Warning

XXX Job Queue backlogged. Delay

One-off occurrence not

Note time of day and report if

 

currently YYYms but may go higher.

important.

persistent.

Warning

System restarting.

System restarted for some

If you restarted it, no action is

 

 

reason.

required. Otherwise find out

 

 

 

why. Power failure?

Major

Error displaying alarm tag.

ContactStore bug.

Report problem.

Major

Bad or wrong type of archive disk

Insert blank DVD+RW

 

inserted.

 

 

Major

Unable to write to archive file XXX.

Insert a new blank DVD+RW.

 

Reason: YYY. Check Troubleshooting

 

 

 

Guide.

 

 

Major

No disk available for calls archive.

Insert blank DVD+RW.

Major

Previously closed archive disk inserted.

Insert blank DVD+RW.

Major

Error displaying ContactStore state tag.

ContactStore bug.

Report problem.

Major

Error purging database. Reason: XXX.

Check PostgreSQL service

Depends on reason shown.

 

 

running.

 

Major

Error sending email.

Check all email settings. Send

 

 

 

test email to verify this

 

 

 

account.

Major

Authentication failed attempting to send

Check account name and

 

email.

 

password for email account.

 

 

 

 

IP Office ContactStore 7.8

Page 70

IP Office

15-601038 Issue 4b (06 July 2009)

Page 70
Image 70
Avaya 7.8 Info XXX Job Queue backlog reduced to, Acceptable level. Currently YYYms, Info System shut down, Into database