4. Configuring ContactStore Settings
There are some configuration details that must be set in order to safeguard the operation and recoverability of your system. Any that cannot be left at automatic defaults are shown in red on the appropriate administration page.
To complete the configuration:
1. Click the link Server under the heading System Settings. The Server Settings page opens.
2.The Server Settings page determines how the ContactStore server operates. Verify that all settings are appropriate for your system. Any values that are shown in red must be edited and valid values entered.
∙Recorder Settings
∙Recorder Number
This defaults to 1. If you have more than one IP Office within your business, you should set each one to a different number to ensure that recordings made on each of your systems are readily distinguishable from each other. The ContactStore application gives each recording a unique recording reference number. If you do not set each of your systems to a different number, it may be impossible to identify which system a given recording came from.
∙Call storage path
This specifies the path into which recordings will be stored. All recordings are stored beneath this root folder. Before you start recording you must specify this path. Use a dedicated partition if possible. You can also use a share on another server but only if access rights are established such that this share is automatically visible to the application without the need for additional authentication. Be sure that the share is always accessible to the recorder. Avaya cannot take responsibility for failures due to network outages between the recorder and the share. To change this setting once you have already started recording, copy all folders and files beneath the old location to the new location before you make any further recordings.
∙Optional Local DVD+RW Drive
This setting shows the drive letter of the DVD+RW drive being used to archive calls. This setting is typically D. If you do not have such a drive, or do not want to use it for recording archival, leave it blank. It will show as Not defined.
∙If you intend to install a DVD driver shortly, set this value to something so that recordings are queued up for archival. While the setting is blank, recordings made are not marked as needing to be archived.
∙Start DVD+RW volume labels with
Each DVD+RW media to which calls are written is given a unique label. These are sequentially numbered and start with the string specified here. The setting defaults to Calls but can be set to any string of up to 5 characters. This field is short so that a
IP Office ContactStore 7.8 | Page 24 |
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