
B TroubleshootingMaintenance and Routine
Troubleshooting
IMPORTANT
B
For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
If you are having difficulty with your machinePrinting
Difficulty | Suggestions |
No printout | Check the interface cable or wireless connection on both the machine and your |
| computer. (See the Quick Setup Guide.) |
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| Check that the machine is plugged in and that the On/Off key is on. |
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| One or more ink cartridges have reached the end of their life. (See Replacing the |
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| If the LCD says Cannot Print and Replace Ink, see Replacing the ink |
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| Check to see if the LCD is showing an error message. (See Error and |
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| Check that the correct printer driver has been installed and chosen. |
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| Make sure that the machine is online. Click Start and then Printers and Faxes. |
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| and make sure that Use Printer Offline is unchecked. |
| When you choose the Print Odd Pages and Print Even Pages settings, you may |
| see a printing error message on your computer, as the machine pauses during the |
| printing process. The error message will disappear after the machine |
| printing. |
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Poor print quality | Check the print quality. (See Checking the print quality on page 167.) |
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| Make sure that the Media Type setting in the printer driver or the Paper Type |
| setting in the machine’s menu matches the type of paper you are using. (See |
| Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s |
| Guide on the |
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