Brother MFC-795CW If you are having difficulty with your machine

B TroubleshootingMaintenance and Routine

Troubleshooting

IMPORTANT

B

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

If you are having difficulty with your machine

Printing

Difficulty	Suggestions
No printout	Check the interface cable or wireless connection on both the machine and your
	computer. (See the Quick Setup Guide.)

	Check that the machine is plugged in and that the On/Off key is on.

	One or more ink cartridges have reached the end of their life. (See Replacing the
	ink cartridges on page 162.)

	If the LCD says Cannot Print and Replace Ink, see Replacing the ink
	cartridges on page 162.
	Check to see if the LCD is showing an error message. (See Error and
	Maintenance messages on page 151.)

	Check that the correct printer driver has been installed and chosen.

	Make sure that the machine is online. Click Start and then Printers and Faxes.
	Right-click and choose Brother MFC-XXXX(where XXXX is your model name),
	and make sure that Use Printer Offline is unchecked.
	When you choose the Print Odd Pages and Print Even Pages settings, you may
	see a printing error message on your computer, as the machine pauses during the
	printing process. The error message will disappear after the machine re-starts
	printing.

Poor print quality	Check the print quality. (See Checking the print quality on page 167.)

	Make sure that the Media Type setting in the printer driver or the Paper Type
	setting in the machine’s menu matches the type of paper you are using. (See
	Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s
	Guide on the CD-ROM and Paper Type on page 24.)

141

Contents

Page http://www.brother.com/registration http://solutions.brother.com http://www.brothermall.com http://www.brother.ca Page Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Message Center Printing Reports Polling Making copies PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features Symbols and conventions used in the documentation WARNING CAUTION IMPORTANT Viewing Documentation How to find Scanning instructions How to find Network setup instructions Viewing Documentation (Macintosh) Page Page Page LCD screen Basic Operations Page Page Loading envelopes and postcards About envelopes Loading envelopes and postcards Loading photo paper Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area Turning the machine off Turning the machine on Paper Type Paper Size Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume Handset Volume Choosing the Handset Volume (for Volume Amplify) WARNING Setting Volume Amplify Page Setting the backlight brightness Setting the Dim Timer for the backlight Setting and changing the memory security password Setting a password for the first time Changing your memory security password Turning the memory security on/off Turning on the memory security lock Turning off the memory security Page Fax Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Faxing from the ADF Faxing from the scanner glass Faxing A4 size documents from the scanner glass Color fax transmission How to preview an outgoing fax (Black & White only) Canceling a fax in progress Page Canceling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution Dual Access (Black & White only) Real Time Transmission Overseas Mode Delayed Faxing (Black & White only) Delayed Batch Transmission (Black & White only) Checking and canceling waiting jobs Restoring all fax settings to the factory settings Sending a fax manually Sending a fax at the end of a conversation Out of Memory message Choose the correct Receive Mode Page Fax Only Fax/Tel Manual Message Center (MC) Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive If Easy Receive is On: If Easy Receive is Semi: If Easy Receive is Off: Fax Forwarding Paging Fax Storage PC Fax Receive (Windows® only) Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations How to preview a received fax Setting Fax Preview Using Fax Preview How to print a fax How to print all faxes in the list How to delete all faxes in the list Turning off Fax Preview Printing a reduced incoming fax Receiving a fax at the end of a conversation Receiving faxes into memory when the paper tray is empty Printing a fax from the memory Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number Making a telephone call Answering calls with the Speaker Phone Hold Tone or Pulse (Canada only) Fax/Tel mode Voice Mail Distinctive Ring What does your telephone company's ‘Distinctive Ring’ do What does Brother's ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Setting up your area code (USA only) Connections Recording outgoing message (OGM) on an external TAD Special line considerations Roll over telephone lines Two-linetelephone system Converting telephone wall outlets Installing machine, external two-lineTAD and two-linetelephone Multi-lineconnections (PBX) Connecting an external or extension telephone Using external and extension telephones Using extension telephones Using an external telephone (connected to the EXT. jack of the machine) If you answer a call and no one is on the line: Using a non-Brothercordless external telephone Using remote codes Fax Receive code Telephone Answer Code Changing the remote codes Page Manual dialing Speed Dialing Fax Redial Outgoing Call Caller ID history Storing a pause Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Dialing Access codes and credit card numbers Setting up the Message Center Outgoing message (OGM) Recording your OGM Listening to your OGM Erasing your OGM Fax/Tel OGM (Announcement) Activating Message Center mode Message indicator Playing incoming messages individually Playing all incoming messages Erasing incoming messages To erase incoming messages individually To erase all of your messages Recording a conversation Playing recorded conversations individually Playing all recorded conversations Erasing recorded conversations To erase recorded conversations individually To erase all of your recorded conversations Setting the maximum time for incoming messages Setting toll saver ICM Recording Monitor Transmission Verification Report Fax Journal (activity report) How to print a report Setup to receive polling Sequential polling (Black & White only) Canceling a Sequential Polling Job Set up for polled transmit Copy Making copies Entering Copy mode Making a single copy Making multiple copies Stop copying Changing copy quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Page Sorting copies using the ADF Adjusting Brightness and Ink Save Mode Paper Options Paper Size Book Copy Watermark Copy Setting your favorites Retrieving your favorite setting Rename your favorite setting Direct Printing PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center® from your computer Using a memory card or USB Flash memory drive Memory cards, USB Flash memory drive and folder structure Page Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Page Page Print Quality Paper options Paper and print size Adjusting Brightness Contrast and Color Color Enhancement (True2Life®) Cropping Borderless printing Print Date Restoring all settings to the factory settings Entering Scan mode How to scan to a memory card or USB Flash memory drive Auto Crop How to set a new default How to reset to the factory settings PictBridge requirements Setting your digital camera Printing Images Page Page Page Software Software and Network features Page Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications CAUTION Page Page Page Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) LAN connection International ENERGY STAR® Qualification Statement Page Page If you are having difficulty with your machine Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center® Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner Cleaning the machine’s printer platen Cleaning the paper pick-uprollers Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Uninstalling and installing the handset and handset cradle Uninstalling the handset and handset cradle Installing the handset and handset cradle Checking the serial number Reset functions How to reset the machine Page Page Menu table Memory storage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration Page Page Page Page Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com