
Difficulty | Suggestions | |
Dialing does not work. | Check that the machine is plugged in and that the On/Off key is on. | |
(No dial tone) |
| |
Check all line cord connections. Make sure the telephone line cord is plugged into | ||
| ||
| the telephone wall jack and the LINE jack of the machine. | |
|
| |
| (Canada only) Change the Tone/Pulse setting. (See the Quick Setup Guide.) | |
|
| |
| Verify that the telephone line and jack are working by connecting a known working | |
| telephone and telephone line to the jack. Press Speaker Phone or lift the | |
| machine's handset or the handset of an external telephone, and then listen for a | |
| dial tone. If there is no dial tone, ask your telephone company to check the line | |
| and/ or jack. | |
|
| |
The machine does not answer | Make sure the machine is in the correct Receive Mode for your setup. (See | |
when called. | Choose the correct Receive Mode on page 44.) Check for a dial tone. If possible, | |
| call your machine to hear it answer. If there is still no answer, check that the | |
| telephone line cord is plugged into the telephone wall jack and the LINE jack of the | |
| machine. If there is no ringing when you call your machine, ask your telephone | |
| company to check the line. | |
|
|
Difficulty | Suggestions |
Cannot receive a fax. | Make sure your machine has a dial tone by pressing the Speaker Phone key. If |
| you hear static or interference on your fax line, please contact your local telephone |
| company. |
|
|
| Check all line cord connections. Make sure the telephone line cord is plugged into |
| the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL |
| or VoIP services, please contact your service provider for connection instructions. |
|
|
| Make sure the machine is in the correct Receive Mode. This is determined by the |
| external devices and telephone subscriber services you have on the same line as |
| the Brother machine. (See Receive mode settings on page 47.) |
| If you have a dedicated fax line and want your Brother machine to automatically |
| answer all incoming faxes, you should select Fax Only mode. |
| If your Brother machine shares a line with an external answering machine, you |
| should select the Manual mode. In Manual mode, your Brother machine will |
| automatically receive incoming faxes and voice callers will be able to leave a |
| message on your answering machine. |
| If your Brother machine shares the line with a Voice Mail subscriber service, |
| please see Voice Mail on page 62. |
| If your Brother machine is on a line with the Distinctive Ring subscriber service, |
| please see Distinctive Ring on page 63. |
| If your Brother machine shares a line with other telephones and you want it to |
| automatically answer all incoming faxes, you should select the Fax/Tel mode. In |
| Fax/Tel mode, your Brother machine will automatically receive faxes and |
| produce a |
| If you do not want your Brother machine to automatically answer any incoming |
| faxes, you should select the Manual mode. In Manual mode, you must answer |
| every incoming call and activate the machine to receive faxes. |
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