Telephone Line or Connections

Difficulty

Suggestions

Dialing does not work.

Check that the machine is plugged in and that the On/Off key is on.

(No dial tone)

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

 

the telephone wall jack and the LINE jack of the machine.

 

 

 

(Canada only) Change the Tone/Pulse setting. (See the Quick Setup Guide.)

 

 

 

Verify that the telephone line and jack are working by connecting a known working

 

telephone and telephone line to the jack. Press Speaker Phone or lift the

 

machine's handset or the handset of an external telephone, and then listen for a

 

dial tone. If there is no dial tone, ask your telephone company to check the line

 

and/ or jack.

 

 

The machine does not answer

Make sure the machine is in the correct Receive Mode for your setup. (See

when called.

Choose the correct Receive Mode on page 44.) Check for a dial tone. If possible,

 

call your machine to hear it answer. If there is still no answer, check that the

 

telephone line cord is plugged into the telephone wall jack and the LINE jack of the

 

machine. If there is no ringing when you call your machine, ask your telephone

 

company to check the line.

 

 

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax.

Make sure your machine has a dial tone by pressing the Speaker Phone key. If

 

you hear static or interference on your fax line, please contact your local telephone

 

company.

 

 

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

 

or VoIP services, please contact your service provider for connection instructions.

 

 

 

Make sure the machine is in the correct Receive Mode. This is determined by the

 

external devices and telephone subscriber services you have on the same line as

 

the Brother machine. (See Receive mode settings on page 47.)

 

If you have a dedicated fax line and want your Brother machine to automatically

 

answer all incoming faxes, you should select Fax Only mode.

 

If your Brother machine shares a line with an external answering machine, you

 

should select the Manual mode. In Manual mode, your Brother machine will

 

automatically receive incoming faxes and voice callers will be able to leave a

 

message on your answering machine.

 

If your Brother machine shares the line with a Voice Mail subscriber service,

 

please see Voice Mail on page 62.

 

If your Brother machine is on a line with the Distinctive Ring subscriber service,

 

please see Distinctive Ring on page 63.

 

If your Brother machine shares a line with other telephones and you want it to

 

automatically answer all incoming faxes, you should select the Fax/Tel mode. In

 

Fax/Tel mode, your Brother machine will automatically receive faxes and

 

produce a pseudo/double-ring to alert you to answer voice calls.

 

If you do not want your Brother machine to automatically answer any incoming

 

faxes, you should select the Manual mode. In Manual mode, you must answer

 

every incoming call and activate the machine to receive faxes.

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