
Printing (continued)
Difficulty | Suggestions | |
Poor print quality | Make sure that your ink cartridges are fresh. The following may cause ink to clog: | |
(continued) | The expiration date written on the cartridge package has passed. (Genuine | |
| Brother Innobella™ Ink cartridges stay usable for up to two years if kept in | |
| their original packaging.) | |
| The ink cartridge has been in your machine for over six months. | |
| The ink cartridge may not have been stored properly before use. | |
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| Make sure you are using Genuine Brother Innobella™ Ink. | |
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| Try using the recommended types of paper. (See Acceptable paper and other print | |
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| The recommended environment for your machine is between 68 °F to 91 °F | |
| (20 °C to 33 °C). | |
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White horizontal lines appear in text | Clean the print head. (See Cleaning the print head on page 167.) | |
or graphics. |
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Make sure you are using Genuine Brother Innobella™ Ink. | ||
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| Try using the recommended types of paper. (See Acceptable paper and other print | |
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The machine prints blank pages. | Clean the print head. (See Cleaning the print head on page 167.) | |
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| Make sure you are using Genuine Brother Innobella™ Ink. | |
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Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment on page 168.) | |
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Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guides | |
| are adjusted correctly. (See Loading paper and other print media on page 10.) | |
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| Make sure the Jam Clear Cover is closed properly. | |
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Smudged stain at the top center of | Make sure the paper is not too thick or curled. (See Acceptable paper and other | |
the printed page. | print media on page 17.) | |
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Smudged stain at the right or left | Make sure the paper is not curled when you print on the back side of the paper | |
corner of the printed page. | with the Print Odd Pages and Print Even Pages settings. | |
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Printing appears dirty or ink seems | Make sure you are using the recommended types of paper. (See Acceptable | |
to run. | paper and other print media on page 17.) Don't handle the paper until the ink is | |
| dry. | |
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| Make sure you are using Genuine Brother Innobella™ Ink. | |
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| If you are using photo paper, make sure that you have set the correct paper type. | |
| If you are printing a photo from your PC, set the Media Type in the Basic tab of | |
| the printer driver. | |
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Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s | |
or at the bottom of the page. | ||
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| Make sure you are using the paper support flap. (See Loading paper and other | |
| print media on page 10.) | |
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| Make sure you are using Genuine Brother Innobella™ Ink. | |
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The machine prints dense lines on | Check Reverse Order in the Basic tab of the printer driver. | |
the page. |
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The printouts are wrinkled. | In the printer driver Advanced tab, click Color Settings, and uncheck | |
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| Make sure you are using Genuine Brother Innobella™ Ink. | |
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Cannot perform ‘Page Layout’ | Check that the paper size setting in the application and in the printer driver are the | |
printing. | same. | |
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