Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

processing, sending and printing time. Try the other quality settings in the printer

 

 

driver Basic tab. Also, click Color Settings, and make sure you uncheck Color

B

 

Enhancement (True2Life®).

 

Turn the borderless feature off. Borderless printing is slower than normal printing.

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh in the Software

 

 

User’s Guide on the CD-ROM.)

 

 

 

 

True2Life® is not working properly.

If the image data is not full color in your application (such as 256 color), True2Life®

 

 

will not work. Use at least 24 bit color data with the True2Life® feature.

 

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

 

properly.

paper in the paper tray. An extra sheet has been included in the paper package

 

 

for this purpose.

 

 

 

 

 

Clean the paper pick-up roller.

 

 

(See Cleaning the paper pick-up rollers on page 166.)

 

 

 

 

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See Loading paper and

 

 

other print media on page 10.)

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

one time.

 

 

 

 

There is a paper jam.

Make sure the paper length guide is set to the paper size. Do not extend the paper

 

 

tray when you load A5 or smaller size paper. (See Printer jam or paper jam

 

 

on page 160.)

 

 

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

 

neatly.

print media on page 10.)

 

 

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

 

Adobe® Illustrator®.

Faxing for Macintosh in the Software User’s Guide on the CD-ROM.)

 

Printing Received Faxes

 

 

 

 

 

Difficulty

Suggestions

 

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

 

across the page or the top and

line. Ask the other party to send the fax again.

 

bottom of sentences are cut off.

 

 

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

 

Received color fax prints only in

Replace the color ink cartridges that have reached the end of their life, and then

 

black & white.

ask the other person to send the color fax again. (See Replacing the ink cartridges

 

 

on page 162.)

 

 

 

 

Left and right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 56.)

 

a single page is printed on two

 

 

pages.

 

 

 

 

 

143