
| Troubleshooting and Routine Maintenance |
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Printing (continued) |
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Difficulty | Suggestions |
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Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data |
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| processing, sending and printing time. Try the other quality settings in the printer |
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| driver Basic tab. Also, click Color Settings, and make sure you uncheck Color | B |
| Enhancement (True2Life®). | |
| Turn the borderless feature off. Borderless printing is slower than normal printing. |
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| (See Printing for Windows® or Printing and Faxing for Macintosh in the Software |
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True2Life® is not working properly. | If the image data is not full color in your application (such as 256 color), True2Life® |
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| will not work. Use at least 24 bit color data with the True2Life® feature. |
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Photo paper does not feed | When you print on Brother Photo paper, load one extra sheet of the same photo |
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properly. | paper in the paper tray. An extra sheet has been included in the paper package |
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| for this purpose. |
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| Clean the paper |
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Machine feeds multiple pages. | Make sure the paper is loaded properly in the paper tray. (See Loading paper and |
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| other print media on page 10.) |
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| Check that more than two types of paper are not loaded in the paper tray at any |
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| one time. |
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There is a paper jam. | Make sure the paper length guide is set to the paper size. Do not extend the paper |
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| tray when you load A5 or smaller size paper. (See Printer jam or paper jam |
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Printed pages are not stacked | Make sure you are using the paper support flap. (See Loading paper and other |
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neatly. | print media on page 10.) |
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Machine does not print from | Try to reduce the print resolution. (See Printing for Windows® or Printing and |
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Adobe® Illustrator®. | Faxing for Macintosh in the Software User’s Guide on the |
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Printing Received Faxes |
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Difficulty | Suggestions |
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Condensed print and white streaks | You probably had a bad connection, with static or interference on the telephone |
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across the page or the top and | line. Ask the other party to send the fax again. |
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bottom of sentences are cut off. |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the |
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| problem is with the sending machine. Try receiving from another fax machine. |
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Received color fax prints only in | Replace the color ink cartridges that have reached the end of their life, and then |
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black & white. | ask the other person to send the color fax again. (See Replacing the ink cartridges |
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Left and right margins are cut off or | Turn on Auto Reduction. (See Printing a reduced incoming fax on page 56.) |
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a single page is printed on two |
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pages. |
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