Troubleshooting and Routine Maintenance

Copying Difficulties

Difficulty

Suggestions

 

 

Cannot make a copy.

Make sure that the Copy

key is illuminated. (See Entering Copy mode

 

 

B

 

on page 94.)

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass on page 21.)

 

ADF.

 

 

 

 

 

 

Copies are blank.

Make sure you are loading the document properly. (See Loading documents

 

 

on page 21.)

 

 

 

 

 

Vertical black lines or streaks

Vertical black lines or streaks on copies are typically caused by dirt or correction

 

appear in copies.

fluid on the scanner. Clean the glass strip and scanner glass and the white bar and

 

 

white plastic above them. (See Cleaning the scanner on page 165.)

 

 

 

 

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass. Reposition the

 

 

document and try again.

 

 

 

 

 

Paper feeding and copying speed

Paper feeding and copying speed become slower to prevent overheating of the

 

are slower when copying from the

machine when you make many copies using the ADF. Let the machine cool, and

 

ADF.

then try again later.

 

 

 

 

 

 

Scanning Difficulties

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

starting to scan.

PaperPort® 11SE with OCR, click File, Scan or Get Photo and click Select to

 

 

choose the Brother TWAIN/WIA driver.

 

 

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 21.)

 

the ADF.

 

 

 

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

 

 

 

Software Difficulties

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

 

and reinstall the software.

 

 

 

 

 

‘Device Busy’

Make sure the machine is not showing an error message on the LCD.

 

 

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

 

FaceFilter Studio.

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

 

 

Quick Setup Guide.

 

 

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

 

Brother machine is turned On, and connected to your computer. This will allow you

 

 

to access all the functions of FaceFilter Studio.

 

 

 

 

 

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