
Troubleshooting and Routine Maintenance
Copying DifficultiesDifficulty | Suggestions |
|
|
Cannot make a copy. | Make sure that the Copy | key is illuminated. (See Entering Copy mode |
|
| B | ||
|
| ||
Poor copy results when using the | Try using the scanner glass. (See Using the scanner glass on page 21.) |
| |
ADF. |
|
|
|
|
|
| |
Copies are blank. | Make sure you are loading the document properly. (See Loading documents |
| |
| on page 21.) |
|
|
|
|
| |
Vertical black lines or streaks | Vertical black lines or streaks on copies are typically caused by dirt or correction |
| |
appear in copies. | fluid on the scanner. Clean the glass strip and scanner glass and the white bar and |
| |
| white plastic above them. (See Cleaning the scanner on page 165.) |
| |
|
|
| |
Fit to Page does not work properly. | Make sure the document is not skewed on the scanner glass. Reposition the |
| |
| document and try again. |
|
|
|
|
| |
Paper feeding and copying speed | Paper feeding and copying speed become slower to prevent overheating of the |
| |
are slower when copying from the | machine when you make many copies using the ADF. Let the machine cool, and |
| |
ADF. | then try again later. |
|
|
|
|
|
|
Scanning Difficulties |
|
|
|
|
|
|
|
Difficulty | Suggestions |
|
|
TWAIN/WIA errors appear when | Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In |
| |
starting to scan. | PaperPort® 11SE with OCR, click File, Scan or Get Photo and click Select to |
| |
| choose the Brother TWAIN/WIA driver. |
| |
|
|
| |
Poor scanning results when using | Try using the scanner glass. (See Using the scanner glass on page 21.) |
| |
the ADF. |
|
|
|
|
|
| |
OCR does not work. | Try increasing the scanner resolution. |
| |
|
|
|
|
Software Difficulties |
|
|
|
|
|
|
|
Difficulty | Suggestions |
|
|
Cannot install software or print. | Run the Repair |
| |
| and reinstall the software. |
|
|
|
|
| |
‘Device Busy’ | Make sure the machine is not showing an error message on the LCD. |
| |
|
|
| |
Cannot print images from | To use FaceFilter Studio, you must install the FaceFilter Studio application from |
| |
FaceFilter Studio. | the |
| |
| Quick Setup Guide. |
|
|
| Also, before you start FaceFilter Studio for the first time, you must make sure your |
| |
| Brother machine is turned On, and connected to your computer. This will allow you |
| |
| to access all the functions of FaceFilter Studio. |
| |
|
|
|
|
147