Troubleshooting and Routine Maintenance

 

 

 

 

 

Error Message

Cause

 

Action

 

Unusable Device

A USB device or USB Flash

 

Unplug the device from the USB direct

 

Please Disconnect

memory drive that is not

 

interface.

 

supported has been connected to

 

 

USB Device.

the USB direct interface.

 

 

B

 

For more information, visit us at

 

 

 

http://solutions.brother.com.

 

 

 

 

 

 

 

 

Wrong Paper Size

Paper is not the correct size.

 

Check that the machine's Paper Size

 

 

 

 

setting matches the size of paper in the

 

 

 

 

tray. Load the correct size of paper, and

 

 

 

 

then press Black Start or Color Start.

 

 

 

 

(See Paper Size on page 24.)

 

 

 

 

 

 

Error animation

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go backward. If you do not press a key after 1 minute the animation starts running automatically again.

Note

You can press d or c to pause the auto- animation and go back to step-by-step mode.

Transferring your faxes or Fax Journal report

If the LCD shows:

„Unable to Clean XX

„Unable to Init. XX

„Unable to Print XX

„Unable to Scan XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 158 or Transferring faxes to your PC on page 158.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine on page 158.)

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