If you are having difficulty with your MFC

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed print and

If your copy looks good, you probably had a bad connection, with static or

horizontal streaks or the top

interference on the telephone line. If the copy looks bad, clean the scanner

and bottom of sentences are

area. If there is still problem, call Brother Customer Service at

cut off.

1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).

 

 

Poor quality print.

See Improving the print quality on page 22-18.

 

 

Vertical black lines when

Sometimes you may see vertical streaks/black lines on the faxes you

receiving.

receive. Your MFC’s primary corona wire for printing may be dirty, or the

 

sending party’s fax scanner may be dirty. Clean your primary corona

 

wire (See Cleaning the drum unit on page 22-27),or ask the sender to

 

make a copy to see if the problem is with the sending machine. Try

 

receiving from another fax machine. If the problem continues, call

 

Brother Customer Service at

 

1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada).

 

 

Horizontal streaks; lines are

You may get a fax with horizontal streaks or with missing lines. Usually

missing.

this is caused by a poor telephone connection. Ask the other party to

 

send the fax again.

 

 

Received faxes appear as split

If the received data is divided and printed on two pages or if you get an

or blank pages.

additional blank page, your Paper Size setting may not be correct for the

 

paper you are using (See Type and size of paper on page 2-1). Make

 

sure that auto reduction function setting is turned on. (See Printing a

 

reduced incoming fax (Auto Reduction) on page 5-5.)

 

 

Phone Line or Connections

 

 

 

Dialing does not work

Check for a dial tone. Change Tone/Pulse setting. (See Setting Tone

 

and Pulse dialing mode (For Canada only) on page 4-4.) Check all line

 

cord connections. Check power cord connection. Send a manual fax by

 

pressing Hook, or by lifting the external handset and dialing the number.

 

Wait to hear fax receiving tones before pressing Start.

 

 

The MFC does not answer

Make sure the MFC is in the correct receiving mode for your setup. (See

when called.

Basic sending operations on page 6-6.) Check for a dial tone. If

 

possible, call your MFC to hear it answer. If there is still no answer,

 

check the telephone line cord connection. If there is no ringing when you

 

call your MFC, ask your telephone company to check the line.

 

 

Sending Faxes

 

 

 

Poor sending quality.

Try changing your resolution to Fineor S.Fine. Make a copy to check

 

your MFC’s scanner operation. If copy quality is not good, clean the

 

scanner. (See Cleaning the scanner on page 22-25.)

 

 

Transmission Verification

There is probably temporary noise or static on the line. Try sending the

Report says ‘RESULT:NG’ or

fax again. If you send a PC FAX message and get ‘RESULT:NG’ or, on

‘RESULT:ERROR’.

the Transmission Verification Report, your MFC may be out of memory.

 

To gain extra memory, you can turn off Fax Storage (See Setting Fax

 

Storage on page 8-3), print fax messages in memory (See Polling on

 

page 5-9)or cancel a Delayed Fax or Polling Job (See Canceling a job

 

while scanning the original on page 6-11). If the problem continues, ask

 

the telephone company to check your phone line.

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 13