If you are having difficulty with your MFC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.
DIFFICULTY | SUGGESTIONS |
Printing or Receiving Faxes |
|
|
|
Condensed print and | If your copy looks good, you probably had a bad connection, with static or |
horizontal streaks or the top | interference on the telephone line. If the copy looks bad, clean the scanner |
and bottom of sentences are | area. If there is still problem, call Brother Customer Service at |
cut off. | |
|
|
Poor quality print. | |
|
|
Vertical black lines when | Sometimes you may see vertical streaks/black lines on the faxes you |
receiving. | receive. Your MFC’s primary corona wire for printing may be dirty, or the |
| sending party’s fax scanner may be dirty. Clean your primary corona |
| wire (See Cleaning the drum unit on page |
| make a copy to see if the problem is with the sending machine. Try |
| receiving from another fax machine. If the problem continues, call |
| Brother Customer Service at |
| |
|
|
Horizontal streaks; lines are | You may get a fax with horizontal streaks or with missing lines. Usually |
missing. | this is caused by a poor telephone connection. Ask the other party to |
| send the fax again. |
|
|
Received faxes appear as split | If the received data is divided and printed on two pages or if you get an |
or blank pages. | additional blank page, your Paper Size setting may not be correct for the |
| paper you are using (See Type and size of paper on page |
| sure that auto reduction function setting is turned on. (See Printing a |
| |
|
|
Phone Line or Connections |
|
|
|
Dialing does not work | Check for a dial tone. Change Tone/Pulse setting. (See Setting Tone |
| and Pulse dialing mode (For Canada only) on page |
| cord connections. Check power cord connection. Send a manual fax by |
| pressing Hook, or by lifting the external handset and dialing the number. |
| Wait to hear fax receiving tones before pressing Start. |
|
|
The MFC does not answer | Make sure the MFC is in the correct receiving mode for your setup. (See |
when called. | Basic sending operations on page |
| possible, call your MFC to hear it answer. If there is still no answer, |
| check the telephone line cord connection. If there is no ringing when you |
| call your MFC, ask your telephone company to check the line. |
|
|
Sending Faxes |
|
|
|
Poor sending quality. | Try changing your resolution to Fineor S.Fine. Make a copy to check |
| your MFC’s scanner operation. If copy quality is not good, clean the |
| scanner. (See Cleaning the scanner on page |
|
|
Transmission Verification | There is probably temporary noise or static on the line. Try sending the |
Report says ‘RESULT:NG’ or | fax again. If you send a PC FAX message and get ‘RESULT:NG’ or, on |
‘RESULT:ERROR’. | the Transmission Verification Report, your MFC may be out of memory. |
| To gain extra memory, you can turn off Fax Storage (See Setting Fax |
| Storage on page |
| page |
| while scanning the original on page |
| the telephone company to check your phone line. |
|
|
TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 13