Brother MFC-9130CW, MFC9130CW 115

Troubleshooting

Copying problems:

Copying difficulties on page 128

Scanning problems:

Scanning difficulties on page 129

Software and Network problems:

Software difficulties on page 129

Network difficulties on page 130

101

Contents

Page If you must call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User’s Guides and where do I find them Page (Basic User’s Guide) Sending a fax Receiving a fax Using PC-FAX Telephone services and external devices Dialing and storing numbers Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDWand MFC-9340CDW) Troubleshooting Settings and features tables Specifications Index (Advanced User's Guide) Page Using the documentation Symbols and conventions used in the documentation Accessing Brother Utilities (Windows® 8) Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide Page How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page 3.7" Touchscreen LCD Page Page Setting the Ready screen Basic Operations Shortcut Settings Adding Copy Shortcuts Adding Fax Shortcuts Adding Scan Shortcuts Page Adding Web Connect Shortcuts Changing Shortcuts Editing Shortcut Names Deleting Shortcuts Recalling Shortcuts Loading paper and print media Loading paper in the paper tray Page Loading paper in the manual feed slot Page Page Page Unscannable and unprintable areas Paper settings Paper Size Paper Type Acceptable paper and other print media Recommended paper and print media Type and size of paper Page Handling and using special paper Page Page How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to send a fax Stop faxing Faxing A4 size documents from the scanner glass Canceling a fax in process Transmission Verification Report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Fax Preview (Black and White only) How to preview a received fax Page Turning off Fax Preview How to use PC-FAX PC-FaxReceive (For Windows® only) PC-FAXSend Telephone line services Voice Mail Distinctive Ring f g h Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes Page How to dial Manual dialing Dialing from the Address Book Fax redial Storing numbers Storing a pause Storing Address Book numbers Changing Address Book names or numbers How to copy Stop copying Copy preset settings Copy Options Creating a PRN file for direct printing Page Page Changing the default settings for direct print Printing a document Before scanning Scanning a document as a PDF file using ControlCenter4 (Windows®) Page How to scan a document as a PDF file using the Touchscreen Page Replacing the consumable items Page Page Page Replacing the toner cartridges Page Page Page Page Page Page Cleaning the corona wires Page Page Replacing the drum units Page Page Page Page Page Replacing the belt unit Page Page Page Replacing the waste toner box Page Page Page Page Identifying your problem Page Error and maintenance messages Page Page Page Page Page Page Page Transferring your faxes or Fax Journal report Page Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the manual feed slot Paper is jammed in the paper tray Paper is jammed at the output paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Paper is jammed underneath the paper tray Page If you are having difficulty with your machine Page Page Page Page Page Page Page Page Setting Dial Tone detection Telephone line interference / VoIP Improving the print quality Page Page Page Page Page Page Page Page Page Machine Information Checking the Serial Number Checking the Firmware Version Reset functions How to reset the machine Using the Settings Tables Settings Tables Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Features Tables Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text General Page Document Size Print media Fax Copy Scanner Printer Interfaces Network Direct Print feature Computer requirements Consumable items Page Page Page Page Visit us on the World Wide Web http://www.brother.com