Error Message

Cause

Action

 

Drum End SoonX 1

The drum unit for the color

Order a new drum unit for the color indicated on

1

(X) shows the drum

indicated on the Touchscreen

the Touchscreen before you get a Replace

is near the end of its life.

DrumX message.

 

 

 

 

unit color that is near

 

 

 

 

the end of its life.

 

 

 

 

(BK)=Black,

 

 

 

 

(Y)=Yellow,

 

 

 

 

(M)=Magenta,

 

 

 

 

(C)=Cyan.

 

 

 

 

 

 

Drum !

The corona wires on the drum

Clean the corona wires on the drum units (see

 

 

units must be cleaned.

Cleaning the corona wires on page 82).

 

 

 

 

 

 

The drum unit or the toner

Put the toner cartridge into the drum unit that is

 

 

cartridge and drum unit

indicated on the Touchscreen. Then reinstall

 

 

assembly is not installed

the toner cartridge and drum unit assembly into

 

 

correctly.

the machine.

 

 

 

 

Drum Stop

It is time to replace the drum

Replace the drum unit for the color indicated on

 

 

unit.

the Touchscreen. (see Replacing the drum

 

 

 

units on page 86).

 

 

 

 

 

Fuser Error

The temperature of the fuser

Press and hold down

to turn the machine

 

 

unit does not rise to a specified

 

 

off, wait a few seconds, and then turn it on

 

 

temperature within the

 

 

specified time.

again. Leave the machine idle for 15 minutes

 

 

 

with the power on.

 

 

 

The fuser unit is too hot.

 

 

 

 

 

 

 

 

Jam 2-sided

The paper is jammed

See Paper is jammed underneath the paper

 

 

underneath the paper tray or

tray on page 121.

 

 

 

the fuser unit.

 

 

 

 

 

Jam Inside

The paper is jammed inside the

See Paper is jammed inside the machine

 

 

machine.

on page 118.

 

 

 

 

Jam Manual Feed

The paper is jammed in the

See Paper is jammed in the manual feed slot

 

 

manual feed slot of the

on page 114.

 

 

 

machine.

 

 

 

 

 

Jam Rear

The paper is jammed in the

See Paper is jammed at the back of the

 

 

back of the machine.

machine on page 116.

 

 

 

 

Jam Tray

The paper is jammed in the

See Paper is jammed in the paper tray

 

 

paper tray of the machine.

on page 114.

 

 

 

 

Limit Exceeded

The print limit set in Secure

Call your administrator to check your Secure

 

 

Function Lock 2.0 was

Function Lock Settings.

 

 

 

reached.

 

 

 

 

 

Log Access Error

The machine could not access

Call your administrator to check the Store Print

 

 

the print log file in the server.

Log to Network settings.

 

 

 

 

For more information, see Network User's

 

 

 

Guide: Store Print Log to Network

 

 

 

Low Temperature

The room temperature is too

Increase the room temperature to allow the

 

 

low for the machine to operate.

machine to operate.

 

 

 

 

 

 

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