Sending faxes (continued)

Difficulties

Suggestions

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

says RESULT:NG.

If you are sending a PC-Fax message and get RESULT:NG on the Transmission

 

Verification Report, your machine may be out of memory. To free up extra

 

memory, you can turn off fax storage (see Advanced User's Guide: Turning off

 

Remote Fax Options), print fax messages in memory (see Advanced User's

 

Guide: Printing a fax from the memory) or cancel a delayed fax or polling job

 

(see Advanced User's Guide: Checking and canceling waiting jobs). If the problem

 

continues, ask the telephone company to check your telephone line.

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the Compatibility setting to Basic(for VoIP) (see Telephone

 

line interference / VoIP on page 132).

 

 

Sent faxes are blank.

Make sure you are loading the document correctly. When using the ADF, the

 

document should be face up. When using the scanner glass, the document should

 

be face down (see Loading documents on page 33).

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

on the glass strip (see Advanced User's Guide: Cleaning the scanner).

 

 

Handling incoming calls

Difficulties

Suggestions

 

The machine ‘Hears’ a voice as a

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

 

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

 

 

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

.

 

Try avoiding this problem by turning Easy Receive to Off (see Easy Receive

 

 

 

on page 42).

 

 

 

 

 

Sending a Fax Call to the machine.

If you answered on an external or extension telephone, press your Fax Receive

 

Code (the factory setting is l51). If you answered on the external telephone

 

 

(connected to the EXT. jack), press Fax Start to receive the fax.

 

 

When your machine answers, hang up.

 

 

 

 

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

 

an answering machine, an alarm system or other custom feature on a single

 

 

telephone line with your machine, it may create a problem sending or receiving

 

faxes.

 

 

For Example: If you subscribe to Call Waiting or some other custom service and

 

its signal comes through the line while your machine is sending or receiving a fax,

 

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error

 

 

Correction Mode) feature should help overcome this problem. This condition is

 

 

related to the telephone system industry and is common to all devices that send

 

and receive information on a single, shared line with custom features. If avoiding

 

a slight interruption is crucial to your business, a separate line with no custom

 

 

features is recommended.

 

 

 

 

 

Copying difficulties

Difficulties

Suggestions

Cannot make a copy.

Make sure you pressed Copy and the machine is in Copy mode (see How to copy

 

on page 59).

 

 

 

Call your administrator to check your Secure Function Lock Settings.

 

 

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