Error Message

Cause

Action

 

 

Replace Toner 1

The toner cartridge is at the

Replace the toner cartridge for the color

1

The Touchscreen

end of its life. The machine will

indicated on the Touchscreen (see Replacing

stop all print operations.

the toner cartridges on page 75).

 

 

shows the toner

While memory is available,

 

 

 

 

 

cartridge color that

 

 

 

 

 

you must replace.

faxes will be stored in the

 

 

 

 

 

BK=Black, C=Cyan,

memory.

 

 

 

 

 

M=Magenta, Y=Yellow

 

 

 

 

 

 

 

 

 

 

Replace WT Box

It is time to replace the waste

Replace the waste toner box (see Replacing

 

 

toner box.

the waste toner box on page 95).

 

 

 

 

 

 

Scan Unable

Document is too long for

Press

 

. Use the appropriate size of paper

 

 

 

2-sided scanning.

 

 

 

for 2-sided scanning (see Print media

 

 

 

 

 

 

on page 198).

 

 

 

 

 

 

 

Scan Unable XX

The machine has a mechanical

Press and hold down

to turn the

 

 

problem.

 

 

machine off, and then turn it on again (see

 

 

 

 

 

 

Transferring your faxes or Fax Journal

 

 

 

report on page 110).

 

 

 

 

If the problem continues, call Brother

 

 

 

Customer Service.

 

 

 

 

 

 

Short paper

The length of the paper in the

Open the back cover (face-up output tray) to let

 

 

tray is too short for the machine

the printed page exit onto the face up output

 

 

to deliver it to the Face down

tray. Remove the printed pages and then press

 

 

output tray.

Start.

 

 

 

 

 

 

 

 

Size Error

The paper size defined in the

Press

 

. Choose a paper size that is

 

2-sided

printer driver and the

 

supported by 2-sided printing.

 

 

 

Touchscreen menu is not

 

 

 

The paper size you can use for automatic

 

 

available for automatic 2-sided

 

 

printing.

2-sided printing is Letter, Legal or Folio.

 

 

 

 

 

 

 

 

The paper in the tray is not the

Load the correct size of paper in the tray and

 

 

correct size and is not available

set the size of paper for the tray (see Paper

 

 

for automatic 2-sided printing.

Size on page 27).

 

 

 

 

The paper size you can use for automatic

 

 

 

2-sided printing is Letter, Legal or Folio.

 

 

 

 

 

Size mismatch

The paper in the tray is not the

Load the correct size of paper in the tray and

 

 

correct size.

set the size of paper to the tray (see Paper Size

 

 

 

on page 27).

 

 

 

 

 

 

Small paper

The paper size specified in the

Open the back cover (back output tray) to let

 

 

printer driver is too small for the

the printed paper out on the back output tray

 

 

machine to deliver it to the

and then press Start.

 

 

 

Face-down output tray.

 

 

 

 

 

 

 

 

 

Toner Error

One or more toner cartridges

Pull out the drum units. Remove all of the toner

 

 

are not installed correctly.

cartridges, and then put them back into the

 

 

 

drum units.

 

 

 

 

 

 

 

 

108