Paper is jammed underneath the paper tray

If the Touchscreen shows Jam 2-sided, follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Pull the paper tray completely out of the machine.

c Make sure the jammed paper does not remain inside the machine.

Troubleshooting

d If paper is not caught inside the machine, check underneath the paper tray.

e If the paper is not caught in the paper tray, open the back cover.

B

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