Troubleshooting

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Comm.Error

Poor telephone line quality

Send the fax again or connect the machine to

 

 

caused a communication error.

another telephone line. If the problem

 

 

 

continues, call the telephone company and ask

 

 

 

them to check your telephone line.

 

 

 

 

 

 

Connection Failed

You tried to poll a fax machine

Check the other fax machine’s polling setup.

 

 

that is not in Polled Waiting

 

 

 

 

 

mode.

 

 

 

 

 

 

 

 

 

Cooling Down

The temperature of the drum

Make sure you can hear the fan in the machine

 

Wait for a while

unit or toner cartridge is too

spinning and that the exhaust outlet is not

 

hot. The machine will pause its

blocked by something.

 

 

 

 

current print job and go into

If the fan is spinning, remove any obstacles

 

 

cooling down mode. During the

 

 

that surround the exhaust outlet, and then

 

 

cooling down mode, you will

 

 

leave the machine turned on but do not use it

 

 

hear the cooling fan running

 

 

for several minutes.

 

 

while the Touchscreen shows

 

 

If the fan is not spinning, disconnect the

 

 

Cooling Down, and Wait

 

 

for a while.

machine from the power for several minutes,

 

 

 

then reconnect it.

 

 

 

 

 

 

Cover is Open.

The top cover is not completely

Close the top cover of the machine.

 

 

closed.

 

 

 

 

 

 

 

 

 

 

The fuser cover is not

Close the fuser cover located inside the

 

 

completely closed or paper

back cover of the machine.

 

 

was jammed in the back of the

Make sure paper is not jammed inside the

 

 

machine when you turned on

 

 

back of the machine, and then close the

 

 

the power.

 

 

fuser cover and press Start (see Paper is

 

 

 

 

 

 

jammed at the back of the machine

 

 

 

on page 116).

 

 

 

 

 

 

 

The ADF cover is not

Close the ADF cover of the machine.

 

 

completely closed.

 

 

 

 

 

 

 

 

 

 

The ADF cover is open while

Close the ADF cover of the machine, then

 

 

loading a document.

press

 

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

 

person’s fax machine stopped

 

 

 

 

 

the call.

 

 

 

 

 

 

 

 

 

Document Jam

The document was not

See Document is jammed in the top of the ADF

 

 

inserted or fed correctly, or the

unit on page 112 or Using the automatic

 

 

document scanned from the

document feeder (ADF) on page 33.

B

 

ADF was too long.

 

 

 

DR Mode in Use

The machine is set to

Set Distinctive Ring to Off (see Turning off

 

 

Distinctive Ring mode. You

distinctive ring on page 51).

 

 

cannot change the Receive

 

 

 

 

 

Mode from Manual to another

 

 

 

 

 

mode.

 

 

 

 

 

 

 

 

 

 

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