Troubleshooting

Copying difficulties (continued)

 

 

Difficulties

Suggestions

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

copies.

glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass

 

and the white bar and white plastic above them (see Cleaning the corona wires

 

on page 82 and see Advanced User's Guide: Cleaning the scanner).

 

 

Copies are blank.

Make sure you are loading the document correctly (see Using the automatic

 

document feeder (ADF) on page 33 or Using the scanner glass on page 34).

 

 

Scanning difficulties

 

 

 

Difficulties

Suggestions

TWAIN or WIA errors appear when

Make sure the Brother TWAIN or WIA driver is selected as the primary source in

starting to scan. (Windows®)

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

 

Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when

Make sure the Brother TWAIN driver is selected as the primary source. In

starting to scan. (Macintosh)

PageManager, click File > Select Source and choose the Brother TWAIN driver.

 

Macintosh users can also scan documents using the ICA Scanner Driver

 

(see Software User's Guide).

 

 

OCR does not work.

Try increasing the scanning resolution.

 

(Macintosh users)

 

Make sure you downloaded and installed Presto! PageManager from

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

 

 

Network scanning does not work.

See Network difficulties on page 130.

 

 

Cannot scan.

Call your administrator to check your Secure Function Lock Settings.

 

 

Software difficulties

 

 

 

Difficulties

Suggestions

Cannot install software or print.

(Windows® only)

 

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

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