Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Error Message

Cause

Action

 

 

2-sided Disabled

The back cover of the machine

Close the back cover of the machine until it

 

is not closed completely.

locks into the closed position.

 

 

 

 

 

 

Access Denied

The function you want to use is

Call your administrator to check your Secure

 

restricted by Secure Function

Function Lock Settings.

 

 

Lock 2.0.

 

 

 

 

 

 

 

 

 

 

Access Error

The device was removed from

Press

 

. Reinsert the device and try to print

 

 

the USB direct interface while

 

 

with Direct Print.

 

 

the data was processing.

 

 

 

 

 

 

 

 

 

 

 

 

Calibration

Calibration failed.

Press OK and try it again.

 

failed.

 

 

 

 

 

 

 

Press and hold down

to turn off the

 

 

machine.

 

 

 

Wait a few seconds, and then turn on the

 

 

machine again.

 

 

 

Perform the color calibration again using

 

 

the Touchscreen or the printer driver

 

 

(see Advanced User's Guide: Calibration).

 

 

Put in a new belt unit (see Replacing the

 

 

belt unit on page 91).

 

 

 

If the problem continues, call Brother

 

 

Customer Service or your local Brother

 

 

dealer.

 

 

 

 

 

 

Cartridge Error

The toner cartridge is not

Pull out the toner cartridge and drum unit

Put the Toner

installed correctly.

assembly for the color that is indicated on the

 

Touchscreen. Remove the toner cartridge, and

Cartridge back

 

 

put it back into the drum unit again. Put the

inX 1

 

 

toner cartridge and drum unit assembly back in

1 (X) shows the toner

 

the machine.

 

cartridge color with

 

If the problem continues, call Brother Customer

the problem.

 

Service or your local Brother dealer.

(BK)=Black,

 

 

 

 

 

 

(Y)=Yellow,

 

 

 

 

 

(M)=Magenta,

 

 

 

 

 

(C)=Cyan.

 

 

 

 

 

 

 

 

 

 

 

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