Troubleshooting

 

Paper handling difficulties (continued)

 

 

 

 

Difficulties

Suggestions

 

How do I print on envelopes?

Load one envelope at a time in the manual feed slot. Your application must be set

 

 

to print the envelope size you are using. This is usually done in the Page Setup or

 

 

Document Setup menu of your application (see your application’s manual for more

 

 

information).

 

 

 

 

Printing received faxes

 

 

 

 

 

Difficulties

Suggestions

 

Condensed print

Usually this is caused by a poor telephone connection. Make a copy; if your copy

 

Horizontal streaks

looks good, you probably had a bad connection, with static or interference on the

 

telephone line. Ask the other party to send the fax again.

 

Top and bottom sentences are

 

 

 

cut off

 

 

Missing lines

 

 

 

 

 

Vertical black lines when receiving

The corona wires for printing may be dirty. Clean the corona wires on the drum

 

 

units (see Cleaning the corona wires on page 82).

 

 

 

 

 

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

 

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

 

Received faxes appear as split or

Left and right margins are cut off or a single page is printed on two pages (see

 

blank pages.

Paper Size on page 27).

 

 

 

 

 

Turn on Auto Reduction (see Advanced User's Guide: Printing a reduced

 

 

incoming fax).

 

 

 

 

Telephone line or connections

 

 

 

 

Difficulties

Suggestions

 

Dialing does not work. (No dial

Check all line cord connections. Make sure the telephone line cord is plugged into

 

tone)

the telephone wall jack and the LINE jack of the machine.

 

 

 

 

 

(Canada only) Change Tone/Pulse setting (see Quick Setup Guide).

 

 

 

 

 

Send a manual fax by pressing Hook and dialing the number. Wait to hear fax

 

 

receiving tones before pressing Fax Start.

 

 

 

 

 

If there is no dial tone, connect a known working telephone and telephone line

 

 

cord to the jack. Then lift the external telephone’s handset and listen for a dial

 

 

tone. If there is still no dial tone, ask your telephone company to check the line and

 

 

wall jack.

 

 

 

 

The machine does not answer

Make sure the machine is in the correct receive mode for your setup (see Receive

 

when called.

Mode settings on page 41).

 

 

Check for a dial tone. If possible, call your machine to hear it answer. If there is

B

 

still no answer, check the telephone line cord connection. If you do not hear ringing

 

when you call your machine, ask your telephone company to check the line.

 

 

 

 

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