Troubleshooting

 

 

 

 

 

 

 

Error Message

Cause

Action

 

 

 

Registration

Registration failed.

Press OK and try again.

 

 

 

failed.

 

 

 

 

 

 

 

 

Press and hold down

to turn off the

 

 

 

 

 

machine.

 

 

 

 

 

 

Wait a few seconds, then turn it on again.

 

 

 

 

 

Perform the auto color registration using

 

 

 

 

 

the Touchscreen (see Advanced User's

 

 

 

 

 

Guide: Auto Registration).

 

 

 

 

 

 

Put in a new belt unit (see Replacing the

 

 

 

 

 

belt unit on page 91).

 

 

 

 

 

 

If the problem continues, call Brother

 

 

 

 

 

Customer Service.

 

 

 

 

 

 

 

 

Rename the File

There is already a file on the

Change the file name of the file on the USB

 

 

 

 

USB Flash memory drive with

Flash memory drive or the file you are trying to

 

 

 

 

the same name as the file you

save.

 

 

 

 

 

are trying to save.

 

 

 

 

 

 

 

 

 

Replace Belt

It is time to replace the belt

Replace the belt unit (see Replacing the belt

 

 

 

 

unit.

unit on page 91).

 

 

 

 

 

 

 

 

Replace DrumX 1

It is time to replace the drum

Replace the drum unit for the color indicated on

 

 

1

(X ) shows drum unit

unit.

the Touchscreen (see Replacing the drum

 

 

 

units on page 86).

 

 

 

 

 

 

 

 

 

color that must be

 

 

 

 

 

 

The drum unit counter was not

Reset the drum unit counter. (see Replacing

 

 

 

replaced. BK=Black,

 

 

 

C=Cyan,

reset when a new drum was

the drum units on page 86).

 

 

 

 

M=Magenta,

installed.

 

 

 

 

 

Y=Yellow.

 

 

 

 

 

 

 

 

 

 

Replace Fuser

It is time to replace the fuser

Call Brother Customer Service or a Brother

 

 

 

 

unit.

Authorized Service Center to replace the fuser

 

 

 

 

 

unit.

 

 

 

 

 

 

To replace Fuser Unit call Brother Customer

 

 

 

 

 

Service at:

 

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

 

 

or to locate a Brother Authorized Service

 

 

 

 

 

Center, visit us at:

 

 

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

 

B

Replace PF kit

It is time to replace the paper

Call Brother Customer Service or a Brother

 

 

 

 

 

feeding kit.

Authorized Service Center to replace the

 

 

 

 

 

PF Kit.

 

 

 

 

 

 

To replace PF Kit call Brother Customer

 

 

 

 

 

Service at:

 

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

 

 

or to locate a Brother Authorized Service

 

 

 

 

 

Center, visit us at:

 

 

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

 

 

 

 

 

 

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