Printing difficulties (continued)

Difficulties

Suggestions

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

when the document displays on the

bottom margins in your document to allow for this (see Unscannable and

screen but they are not on the

unprintable areas on page 26).

printed page.

 

 

 

 

 

 

 

The machine prints unexpectedly

Press

 

to cancel print jobs.

 

or it prints garbage.

 

 

 

 

 

Check the settings in your application to make sure they are set up to work with

 

your machine.

 

 

 

The machine prints the first couple

Check the settings in your application to make sure they are set up to work with

of pages correctly, then some

your machine.

pages have missing text.

 

 

 

Your computer is not recognizing the full signal of the machine’s input buffer. Make

 

 

sure you connected the interface cable correctly (see Quick Setup Guide).

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You must choose Letter, Legal

sides of the paper even though the

or Folio paper that is 16 to 28 lb (60 to 105 g/m2).

printer driver setting is 2-sided.

 

 

 

The machine does not display the

When the machine is in Deep Sleep mode, the machine does not wake up even if

USB menu when a USB flash

you connect a USB flash memory drive to the USB direct interface. Press the

memory drive is connected to the

Touchscreen to wake up the machine.

USB direct interface.

 

 

 

 

 

 

Cannot perform ‘Page Layout’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

processing, sending and printing time.

 

 

 

The machine does not print from

Try to reduce the print resolution (see Software User's Guide).

Adobe® Illustrator®.

 

 

 

Poor print quality

See Improving the print quality on page 133.

 

 

 

 

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

If the Touchscreen shows a Paper Jam message and you still have a problem, see

 

Error and maintenance messages on page 102.

 

 

 

If the paper tray is empty, load a new stack of paper into the paper tray.

 

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and

 

put it back in the paper tray.

 

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

 

Make sure Manual is not selected for Paper Source in the printer driver.

 

 

 

Clean the paper pick-up rollers (see Advanced User's Guide: Cleaning the paper

 

pick-up rollers).

 

 

The machine does not feed paper

Use both hands to push one sheet of paper firmly into the manual feed slot until

from the Manual feed slot.

the top edge of the paper presses against the paper feed rollers. Continue

 

pressing the paper against the rollers until the machine grabs the paper and pulls

 

it in further.

 

 

 

Put only one sheet of paper in the manual feed slot.

 

 

 

Make sure Manual is selected for Paper Source in the printer driver.

 

 

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