Receiving Faxes
Difficulties | Suggestions |
Cannot receive a fax. | Make sure your machine has a dial tone by pressing Hook. If you hear static or |
| interference on your fax line, call your local telephone company. |
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| Check all line cord connections. Make sure the telephone line cord is plugged into |
| the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL |
| or VoIP services, call your service provider for connection instructions. |
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| Make sure the machine is in the correct Receive Mode. This is determined by the |
| external devices and telephone subscriber services you have on the same line as |
| the Brother machine (see Receive Mode settings on page 41). |
| If you have a dedicated fax line and want your Brother machine to |
| automatically answer all incoming faxes, you should select Fax mode. |
| If your Brother machine shares a line with an external answering machine, you |
| should select the External TAD mode. In External TAD mode, your |
| Brother machine will automatically receive incoming faxes and voice callers |
| will be able to leave a message on your answering machine. |
| If your Brother machine shares the line with a Voice Mail subscriber service, |
| see Voice Mail on page 48. |
| If your Brother machine is on a line with the Distinctive Ring subscriber |
| service, see Distinctive Ring on page 49. |
| If your Brother machine shares a line with other telephones and you want it to |
| automatically answer all incoming faxes, you should select the Fax/Tel |
| mode. In Fax/Tel mode, your Brother machine will automatically receive |
| faxes and produce a |
| If you do not want your Brother machine to automatically answer any incoming |
| faxes, you should select the Manual mode. In Manual mode, you must |
| answer every incoming call and activate the machine to receive faxes. |
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| Another device or service at your location may be answering the call before your |
| Brother machine answers. To test this, lower the ring delay setting: |
| If the answer mode is set to Fax or Fax/Tel, reduce the ring delay to 1 ring |
| (see Ring Delay on page 41). |
| If the answer mode is set to External TAD, reduce the number of rings |
| programmed on your answering machine to 2. |
| If the answer mode is set to Manual, DO NOT adjust the ring delay setting. |
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| Have someone send you a test fax: |
| If you received the test fax successfully, your machine is operating correctly. |
| Remember to reset your ring delay or answering machine setting back to your |
| original setting. If receiving problems recur after resetting the ring delay, then |
| a person, device, or subscriber service is answering the fax call before the |
| machine has a chance to answer. |
| If you were not able to receive the fax, then another device or subscriber |
| service may be interfering with your fax reception or there may be a problem |
| with your fax line. |
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