Error Messages, Check Paper | Brother MFC 1970MC, MFC 1870MC

94 C H A P T E R T W E L V E

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your FAX/MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

CHECK PAPER

The paper is jammed in the printer.

1Unplug the power cord.

2Open the paper cover and remove any unjammed paper.

3Push the OPEN button to open the top cover.

4Pull the jammed paper gently from the paper feeder toward the back of the FAX/MFC. If the paper remains jammed, then pull it toward the front of the FAX/MFC.

5Close the cover.

6Load the paper.

Image 102

Brother MFC 1970MC, MFC 1870MC, FAX1 570MC owner manual Error Messages, Check Paper

Contents

FAX 1570MC MFC 1870MC MFC 1970MC Year 2000 Compliant Table of Contents Inserting spaces Iii To erase an individual message To erase all messages Install Multi-Function Link Software Using This Manual Test Sheet Procedures for USA onlyFinding Information About Fax Machines Fax Tones and Handshake FAX 1570MC Control Panel Overview 1570MC MFC 1870MC and MFC 1970MC Control Panel Overview MFC 1970MC Never install telephone wiring during a lightning storm Use caution when installing or modifying telephone lines Packing List For MFC 1870MC and MFC 1970MC only Assembly Choosing a LocationAttach the document support Install the printing cartridge Attach paper support Install paper Acceptable Paper Connect the power cordSize Letter, Legal and A4 Weight 17 lb. -24 lb Connect the handset Roll Over Phone Lines Connect the telephone lineSpecial Line Considerations Two-Line Phone System Installing FAX/MFC, External Two-Line TAD Two-Line Telephone Converting Telephone Wall Outlets If you are installing the FAX/MFC to work with a PBX Multi-Line Connections PBX Custom Features on Your Phone Line Connecting an External Telephone Answering Device TADSequence Connections Connecting an External Telephone Outgoing Message OGM on External TADAfter the beep, leave a message or send a fax by pressing 5 Fax Settings Setting Dialing Mode Tone/PulseSetting Date and Time Setting Station ID Entering Text Making corrections Special characters and symbolsInserting spaces Repeating letters Storing One Touch Dial Numbers Press Function , 4 One Touch Dialing FAX or F/T or TEL-987 65 SPEED-DIAL? # Storing Speed Dial NumbersSpeed Dialing Enter & SET Changing One Touch Speed Dial Numbers Setting Up Groups for BroadcastingSetup Groupgo Enter & SET Press Function , 4 , 3 . The screen displays Name Enter & SET Setting Beeper LevelMemory Storage Enter a Function Mode User-Friendly Programming Alternating Displays Function Selection TableFAX NO. & Start Copy Press Copy SET Auto Dial Factory Set More Info Interrupt H a P T E R F O U R Sending Faxes Before you begin Contrast Setting Manual Transmission Automatic Transmission Select Answer ModeReceiving Faxes Manual and Automatic Fax Redial Easy Receive Record Fax/Tel Outgoing Announcement F/T OGM Setting Ring Delay To select or change your Answer Mode Setting F/T Ring Time Speaker VolumeRing Timexx SEC Smoothing Ring VolumeSetting Paper Size RCD Paperletter Printing a Reduced Incoming Document Set when the screen displays your selection Stop to exitReductionauto Press Function , 5 , 5 . The screen displays Making Voice Calls Manual DialingAnswering Calls with the Speaker Phone Pause One Touch DialingHold Tone/Pulse Searching Telephone Index H a P T E R S I Daily Timer Quick Scan Fax Transmission Memory 100% Enter FAX no Delayed TransmissionInterrupting Timer and Poll Waiting Insert Document Cancel JOB Canceling a Delayed FaxOverseas Mode Overseas Mode Error Re-Transmission Composing Electronic CoverComment OFF Please Call Urgent Confidential Coverpageoff Coverpageon Cover Page Temporary SettingAlways Send Cover User Defined Comment OFF Please Call Urgent Confidential User Defined Using a Printed CoverCall Reservation Call Reserveon Call Reserveoff Call Backoff Call Backon Print Call Back MessageNext-Fax Reservation NEXT-FAX Reservd Operation from Extension Telephone Multiple Resolution TransmissionFor F/T Fax/Tel Mode Only FAX/MFC starts to receive a fax ACT.CODE*51 Distinctive RingingRemote ACT.ON DEACT.CODE#51 SET Mode Pick UP to SET Caller ID You will see the first 16 characters of the number or name Pollingoff Setup to Poll Another FaxPolling Enter FAX no Press Start KEY Setup to Be Polled Poll Waiting Sequential Polling Sequential Polling Report prints on completion Reducing and Enlarging Copies Copy FunctionsMultiple Copies Copies H a P T E R S E V E N Message Center Mode Message Center Flexible Memory Settings Setting Up Message Center Setting Message Storage Recording Message Center Outgoing Message Listening to Outgoing Message OGM Activating Message Center ModeMessage Indicators Erasing Outgoing Message OGM Playing Voice Messages and Memos Printing a Fax MessagePrint FAX? 1.YES 2.NO Press 1 to erase the message Press 2 to cancel Backup Printing OptionBackup Print on Select & SET Erasing Messages Press Set Press 1 to erase-OR-Press 2 to cancel Setting Maximum Time for Incoming MessagesSetting Toll Saver Erase ALL VOICE? Select & SET Recording a Conversation ICM Recording MonitorRecording a Memo Paging/Fax Forwarding Programming Paging Number Programming a Fax Forwarding Number Using Remote Access Code Changing Remote Access CodeRemote Retrieval Remote Control Commands Remote control commands Detail Operation Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Messages forwarded, and then pressDial pad to press 9 6 H a P T E R E I G H T Message Center Pro Start with a Plan Recording Voice Information In Memory Box Setting Up Message Center ProVoice Voice no Playing Voice Message in Memory Box Erasing Voice Memory BoxREC/ERASE/PLAY? Personal Mailbox Recording Personal Mailbox OGM/PasswordPasswordxxxx Playing Incoming Messages and Memo in Personal Mailbox Erasing Incoming Messages and Memos From Personal Mailbox Press 1 to erase Press 2 to exit without erasing Recording Memo in Personal Mailbox Replace the handset Erasing Second Level OGM Recording Second Level OGMPlaying Second Level OGM Press Erase Press Stop to exit Erasing First Level OGM Recording First Level OGMPlaying First Level OGM MSG CTR PRO Select & SET Turning On Message Center Pro H a P T E R N I N E FAX/MFC Activity ACT.REPORT ALL DialYou can print the following lists and reports Transmission Verification Xmit Report To print a reportActivity Report Interval ACT.RPT.OFF Standard Telephone FCC Notices International Energy Star Compliance Statement Federal Commission Compliance No- tice For USA Only Industry Canada Compliance State- ment For Canada Only Important Safety Instructions Do not use this product near water Do not touch a document during printing Trademarks Compilation and Publication Notice H a P T E R E L E V E N Brother Bulletin Board Fax-Back SystemBrother Home Page on the World Wide Web Brother’s Bulletin Board Numbers are Error Messages Check Paper Connection Fail Clean UP ScannerCOMM.ERROR Cover Open Contact Brother Customer Service at Machine Error Press Stop KEYPrinter Fault No RESPONSE/BUSY Scanner Error If You Are Having Difficulty with Your FAX Poor Transmitting Quality For Customer Service Double Ring in F/T Mode H a P T E R T W E L V E Before You Install Multi-Function Link Package Contents PC Configuration Requirements Connecting MFC 1870MC or MFC 1970MC to Your PC Available Options This is a page of all Brother support numbers Installing the Brother Software Installing the Multi-Function Link SoftwareAccessing the Software Installation Window Overview of Basic Steps Viewing On-Line Documentation 105 H a P T E R T H I R T E E N Introduction Running the Brother SoftwareLink and Visioneer PaperPort LE for Brother Multi-Function Link Sending a Fax from Your PC Sending a Quick FaxSending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC 111 On your PC Checklist for the MFCViewing Received Faxes Use or to select PC Primary Press Set Press Stop to exit Scanning a Document Scanning Options Contrast ResolutionScanning into the PaperPort Viewer Image Type Link option For FAX 1570MC H a P T E R F I F T E E N Glossary L O S S a R Y 119 L O S S a R Y Desktop facsimile transceiver Automatic/Super Light/Super Dark manual settingPublic switched telephone network ITU-TS Group 68, 70 12727, 83 23, 24 29, 66, 67 28, 3328, 33, 36 20, 93 17, 22 65, 7310, 88 27, 37 62, 63 10293, 103 For Customer Service Brother on the World Wide Web Ordering Accessories Supplies Visit us on the World Wide Web