Brother MFC 1970MC, MFC 1870MC If You Are Having Difficulty with Your FAX, Scanner Error

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 97

SCANNER ERROR

During cleaning, unplug the power cord. Try cleaning the white bar and the glass strip under the bar. If you still get a scanner error, contact Brother Customer Service at

USA:	1-800-284-4329 (voice)
From within Canada:	1-800-853-6660 (voice)
From within Montreal:	1-514-685-6464 (voice)

Printing

and

Receiving

Faxes

If You Are Having Difficulty with Your FAX/

MFC

If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the chart below and follow the troubleshooting tips.

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329.

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329.