Getting Help
2E43-51/2E43-51R User’s Guide 1-9
1.6 GETTING HELP
For additional support related to this device or document, contact the
Cabletron Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, have the
following information ready:
•Your Cabletron Systems service contract number
•A description of the failure
•A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•The serial and revision numbers of all involved Cabletron Systems
products in the network
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.cabletron.com/
Phone (603) 332-9400
Internet mail support@cabletron.com
FTP ftp://ftp.cabletron.com/
Login
anonymous
Password
your email address
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address: TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.