Cabletron Systems ZX-250 manual Hardware Warranty, Software Warranty, Repair Services

Hardware Warranty Technical Support

UDetailed description of the issue (including history, what you've tried, and conditions under which you see this occur)

UHardware model number, software version and switch configuration (that is, what part types are in what slots)

D.6 HARDWARE WARRANTY

Cabletron warrants its products against defects in the physical product for one year from the date of receipt by the end user (as shown by Proof of Purchase). A product that is determined to be defective should be returned to the place of purchase. For more detailed warranty information, please consult the Product Warranty Statement received with your product.

D.7 SOFTWARE WARRANTY

Cabletron software products carry a 90-day software warranty. During this period, customers may receive updates and patches for verified, reported software issues.

D.8 REPAIR SERVICES

Cabletron offers an out-of-warranty repair service for all our products at our Santa Clara Repair Facility. Products returned for repair will be repaired and returned within 5 working days. A product sent directly to Cabletron Systems, Inc. for repair must first be assigned a Return Material Authorization (RMA) number. A product sent to Cabletron Systems, Inc., without an RMA number displayed outside the box will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, contact the Cabletron Technical Support. When you call for an RMA number, your support representative will spend a few minutes with you, making sure the board is defective. Once they confirm the board is defective, they will assign an RMA number. Payment, shipping instructions, and turnaround time will be confirmed when the RMA number is assigned.

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