Cabletron Systems ZX-250 Introduction, Telephone Assistance, FAX Service, Electronic Services

APPENDIX D TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartCell ZX-250 switch.

D.1 INTRODUCTION

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and Service.

D.2 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 603-332-9400.

D.3 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

D.4 ELECTRONIC SERVICES

This service provides online access to Cabletron’s Bulletin Board Service. The BBS may be accessed by dialing

603-335-3358. Our internet account can be reached at support@ctron.com. You can also check our home pages on the World Wide Web.

Uhttp://www.Cabletron.com

Uhttp://www.ctron.com

D.5 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following critical information:

UYour Name

UYour Company Name

UAddress

UEmail Address

UPhone Number

UFAX Number

SmartCell ZX-250 User Guide D-1