59-23
Software Configuration Guide—Release 15.0(2)SG
OL-23818-01
Chapter 59 Configuring Call Home Message Contents
Server ID If message is generated from fabric switch, UDI of switch. If message
is proxied or originated by MA, the MA should overwrite this field with
the MA UDI.
Format is type@Sid@serial
Where
@: Separator character
Type: If WS-C4510R, product model number from backplane
SEEPROM.
Sid: "C" identifying serial ID as a chassis serial number
Serial: The serial number as identified by the Sid field.
Example: " WS-C4510R@C@CAT234765XR"
For long text message only
Message description Short text describing the error. CallHome/
MessageDescription
Device name Node that experienced the event. it is the host name of the device. CallHome/ CustomerData/
SystemInfo/ Name
Contact name Name of person to contact for issues associated with the node
experiencing the event. CallHome/CustomerData/Syst
emInfo/Contact
Contact e-mail E-mail address of person identified as contact for this unit. CallHome/CustomerData/Syst
emInfo/ContactEmail
Contact phone
number Phone number of the person identified as the contact for this unit. CallHome/CustomerData/Syst
emInfo/ContactPhoneNumber
Street address Optional field containing street address for RMA part shipments
associated with this unit. CallHome/CustomerData/Syst
emInfo/StreetAddress
Model name Model name of the unit (such as WS-C4503). it is the specific model as
part of a product family name. CallHome/ Device/
Cisco_Chassis/Model
Serial number Chassis serial number of the unit. CallHome/ Device/
Cisco_Chassis/ SerialNumber
Chassis part number Top assembly number of the chassis as read from SEEPROM (such as
WS-C4503 = 73-10558). CallHome/Device/Cisco_Chas
sis/AdditionalInformation/
AD@name="PartNumber"
Fields specific to a particular alert group message are inserted here.
The following fields may be repeated if multiple CLI commands are executed for this alert group.
Command output
name The exact command that was run (such as the show running-config
command). /aml/attachments/attachment/
name
Table 59-5 Common Fields for All Long Text and XML Messages (continued)
Data Item
(Plain Text and XML) Description
(Plain Text and XML) XML Tag
(XML Only)