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Cisco Systems 9001, 9001S, ASR9001, ASR9001s Advanced Line Card Troubleshooting

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Cisco ASR 9001 and Cisco ASR 9001-S Routers Hardware Installation Guide

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Chapter 4 Troubleshooting the Installation

Troubleshooting the Line Card

PID: SFP-GE-S , VID: V01 , SN: FNS15501AJX

NAME: "module mau 0/0/1/17", DESCR: "SFP"

PID: SFP-GE-S , VID: V01 , SN: FNS155009TE

NAME: "module mau 0/0/1/18", DESCR: "SFP"

PID: SFP-GE-S , VID: V01 , SN: FNS155009TR

NAME: "module mau 0/0/1/19", DESCR: "SFP"

PID: SFP-GE-S , VID: V01 , SN: FNS15501AJQ

NAME: "module mau 0/0/2/0", DESCR: "SFP"

PID: SFP-10G-SR , VID: V03 , SN: SPC1503050L

NAME: "module mau 0/0/2/1", DESCR: "SFP"

PID: SFP-10G-SR , VID: V03 , SN: FNS15210Q2K

NAME: "module mau 0/0/2/2", DESCR: "SFP"

PID: SFP-10G-SR , VID: V03 , SN: SPC150305MD

NAME: "module mau 0/0/2/3", DESCR: "SFP"

PID: SFP-10G-LR , VID: V02 , SN: ECL150200Y9

Advanced Line Card Troubleshooting

This section briefly describes advanced troubleshooting commands that can be used if a line card fails.

Note This section assumes that you possess basic proficiency in the use of Cisco IOS XR software commands.

By using the commands listed in this section, you should be able to determine the nature of the problems

you are having with your line card. The first step is to identify the cause of the line card failure or console

errors that you are seeing.

To discover which card may be at fault, it is essential to collect the output from these commands:

•show logging

•show diag slot

•show context location slot

Along with these show commands, you should also gather the following information:

•Console Logs and Syslog Information—This information is crucial if multiple symptoms are

occurring. If the router is configured to send logs to a Syslog server, you may see some information

on what has occurred. For console logs, it is best to be directly connected to the router on the console

port with logging enabled.

•Additional Data—The show tech-support command is a compilation of many different commands,

including show version, show running-config, show tech ethernet, show tech pfi, and show

stacks. This information is required when working on issues with the Cisco Technical Assistance

Center (Cisco TAC).

For examples of how to use these commands and the resulting output, see the Cisco ASR 9000 Series

Troubleshooting Guide.

Contents

Main Page CONTENTS Cisco ASR 9001 Router 1 Cisco ASR 9001-S Router 1 Page Page Page Preface Changes to This Document Audience Purpose Document Organization Document Conventions Obtaining Documentation and Submitting a Service Request Page Preparing for Installation Cisco ASR 9001 Router Cisco ASR 9001-S Router Safety Guidelines General Safety Guidelines Compliance and Safety Information Laser Safety Energy Hazard Preventing Electrostatic Discharge Damage Lifting Guidelines Site Requirement Guidelines Site Layout and Equipment Dimensions Rear of chassis Front of chassis Site Wiring Guidelines Chassis Air Flow Guidelines Rack-Mounting and Air Flow Clearance Guidelines Room air Air exhaust Telco 2-Post Rack Open 4-Post Rack Enclosed Rack with Perforated Sides Air Flow Guidelines for Enclosed Rack Installation Temperature and Humidity Guidelines Power Connection Guidelines AC Powered Routers AC Power Cord Illustrations 1-14 Figure 1-9 AC Power Cord CAB-AC Figure 1-11 AC Power Cord CAB-ACA Figure 1-10 AC Power Cord CAB-L620P-C13-JPN 1-15 Figure 1-12 AC Power Cord CAB-ACI Figure 1-13 AC Power Cord CAB-ACR Figure 1-14 AC Power Cord CAB-ACS 1-16 DC Powered Router 1-18 Figure 1-20 shows the type of terminal block required for DC-input cable connections. Figure 1-21 shows DC power source cable connections for single DC power module. Page NEBS Supplemental Unit Bonding and Grounding Guidelines Cisco ASR 9001 Router Port Connection Guidelines 92 1 3 4 5 6 687 Page Console Port and Auxiliary Port Connection Guidelines Console Port Signals Auxiliary Port Signals Management LAN Ports Connection Guidelines Management LAN Port LED Indicators Management LAN RJ-45 Cabling Sync Ports Connection Guidelines SYNC Port LED Indicators RP External USB Port Page Unpacking and Installing the Chassis Pre-Installation Considerations and Requirements Installation Overview Required Tools and Equipment Unpacking the Cisco ASR 9001 Router Positioning the Router Rack-Mounting the Router Chassis Verifying Rack Dimensions Installing the Chassis in a 2-Post Rack Page Page Installing the Chassis in a 4-post Rack Supplemental Bonding and Grounding Connections Page Installing Modules and Cables in the Chassis Fixed 4x10-Gigabit Ethernet Ports Modular Port Adapters 20-Port Gigabit Ethernet Modular Port Adapter 92 1 3 4 5 6 687 4-Port 10 Gigabit Ethernet Modular Port Adapter 2-Port 10 Gigabit Ethernet Modular Port Adapter Installing and Removing Modular Port Adapters Handling Modular Port Adapters (MPAs) Online Insertion and Removal Modular Port Adapter (MPA) Installation and Removal Optical Device Installation and Removal Cleaning Optical Devices Checking the Installation Verifying the Installation Using show Commands to Verify Modular Port Adapter (MPA) Status Using show Commands to Display Modular Port Adapter (MPA) Information Using the ping Command to Verify Network Connectivity Installing and Removing SFP Modules Installing and Removing XFP Modules Cable Management Cable Management Tray Installing a Cable Management Tray Removing a Cable-Management Tray Cable Management Bracket Installing a Cable Management Bracket Removing a Cable-Management Bracket Connecting Route Processor Cables Connecting to the RP Console Port Connecting to the RP Auxiliary Port Connecting to the RP Ethernet Management Ports Connecting Power to the Router Connecting Power to an AC-Powered Router Page Connecting Power to a DC-Powered Router Powering on the Router Page Troubleshooting the Installation Troubleshooting Overview Troubleshooting Using a Subsystem Approach Normal Router Startup Sequence Identifying Startup Issues Troubleshooting the Power Subsystem Troubleshooting the AC-Input Power Subsystem Page Troubleshooting the DC-Input Power Subsystem Troubleshooting a DC Power Module Additional Power Subsystem Troubleshooting Information Hardware and Software Identification Obtaining Temperature and Environmental Information 4-7 Troubleshooting the Power Distribution System Troubleshooting the Route Processor Subsystem Route Processor Overview 92 1 3 4 5 6 687 RP Front Panel Indicators FAIL/OK (Power Module) Ethernet Ports and Status LEDs Auxiliary and Console Ports STATUS (Fan tray) Monitoring Critical, Major, and Minor Alarm Status Troubleshooting the Line Card Initial Boot Process Status LEDs Configuring and Troubleshooting Line Card Interfaces Configuration Parameters Line Card Interface Address Using Configuration Commands Basic Line Card Configuration Verifying the Transceiver Modules 4-16 Advanced Line Card Troubleshooting Troubleshooting the Cooling Subsystem Fan Tray Operation Power Module Fans Over-temperature Conditions Isolating Cooling Subsystem Problems Page Replacing Cisco ASR 9001 Router Components Prerequisites and Preparation Field Replaceable Units Online Insertion and Removal Powering Off the Router Removing and Replacing the Fan Tray Removing and Replacing AC or DC Power System Components Power Module Replacement Guidelines Removing and Replacing an AC or DC Power Module Removing an AC or DC Power Module Installing an AC or DC Power Module Removing a Chassis from the Equipment Rack Installing a Replacement Chassis in the Equipment Rack Packing a Chassis for Shipment APPENDIX A Technical Specifications Page Page Page Page Page Page Page Page Page APPENDIX B Site Log Page INDEX Numerics A B C Page D E F G H I L M N O P R S T U V W X