Troubleshooting

 

 

When Scanning is Not Performed as Expected

 

 

 

 

Condition

Possible Cause and Required Action

 

 

The scanned image is dirty.

• Exposure glass, the ADF exposure glass,

 

white sheet or original roller is dirty.

 

• Clean the exposure glass, the ADF expo-

 

sure glass, white sheet, or original roller ⇒

 

p.180 “Cleaning”

 

 

Image is distorted or out of position.

• The original was moved while scanning.

 

Do not move the original while scanning.

 

• The original was not pressed flat against

 

the exposure glass. Make sure that the orig-

 

inal is pressed flat against the exposure

 

glass.

 

 

The scanned image is upside down.

• The original was placed upside down.

 

Place the original in the correct orientation.

 

⇒ p.112 “Original Orientation”

 

 

No image results from scanning.

• The original was placed with the front and

 

back reversed. When the original is placed

 

directly on the exposure glass, the side to

 

be scanned must face down. When the

 

original is fed via the ADF, the side to be

 

scanned must face up.

 

 

The printer that you have specified for print-

• If an error message is shown on the display

ing scanned data does not print after you per-

of this machine, see p.172 “When an Error

form a Print Scan operation.

Message Appears” to eliminate the error.

 

• If no error message is displayed on this ma-

 

chine, it means an error has occurred on the

 

printer, or the printer may not be config-

 

ured properly. Confirm that the printer op-

 

erates normally, and is properly

 

configured. See the manual that comes

 

with the printer.

 

 

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CNET Printer/Fax/Scanner/Copier appendix When Scanning is Not Performed as Expected, 171