Apr02
Compuprint PageMaster 402N User Guide 6-9
Solving Duplexer Problems
If the connection between the duplexer and the printer is not intact, the duplexer will not
receive power or logic commands, resulting in an ino perative duplexer.
4. Examine the printer driver settings to make sure the duplexer is available as an installed
option.
5. If the duplexer is correctly set as an installed option, reload the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
6. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Duplexer Operates Erratically
The following characteristics define this du plexer problem:
• The duplexer does not function correctly.
• The control panel does not display an error code.
The following procedure guides you through multiple acti ons that may solve this duplexer prob-
lem. Proceed one step at a time until the problem is solved—you may not need to complete the
entire procedure. If one of the steps in this procedure corrects the problem but the identical prob-
lem returns in less than 50 prints, call for ser vice.
1. Open the rear cover of the printer. Disconnect and reconnect the duplexer.
If the connection between the duplexer and the printer is not intact, the duplexer will not
receive power or logic commands, resulting in an ino perative duplexer.