Compuprint PageMaster 402N User Guide

Installation Problems

5-3

Inoperative Printer

If you have problems turning on the printer, check the possible causes listed in the table below. If the printer will not start after checking these items, turn the printer off, disconnect the power cord from the AC outlet, and contact your dealer or an authorized service provider.

Description

Possible Cause

Action

 

 

 

There is no power.

The power switch is not set to

Check the power switch.

 

[ I ] (on).

See “Step 7: Connecting the Power Cord and

 

 

Turning the Printer On” on page 1-15. of the

 

 

Installation Guide.

 

 

 

 

The power cord is not properly

Set the power switch to [ O ] (off) and then

 

plugged into an AC outlet or

connect the power cord firmly to the AC

 

into the AC connector on the

connector and to the AC outlet.

 

rear of the printer.

See “Step 7: Connecting the Power Cord and

 

 

Turning the Printer On” on page 1-15. of the

 

 

Installation Guide.

 

 

 

 

Voltage of the AC power is not

Verify that the AC outlet is rated for the voltage

 

correct.

of your printer. See “Electrical Requirements”

 

 

on page 2-5.of this guide.

 

 

 

 

The fuse on the power cord is

Verify that the fuse on the power cord is intact.

 

not functioning. (UK only)

(UK only)

 

 

 

 

The AC wall outlet is not

Verify that voltage is present at the AC wall

 

functioning.

outlet by connecting another electrical device

 

 

to the outlet. If power does not flow to the other

 

 

device, check the AC wall outlet circuit

 

 

breakers for a tripped breaker.

 

 

 

 

There is interference from other

Unplug all electrical devices from the AC wall

 

electrical devices on the same

outlet circuit, and then reconnect only the

 

circuit.

printer. Turn printer power on.

 

 

 

 

Thermal sensors may have shut

Turn the printer off and wait 20 minutes, then

 

down the printer.

turn the printer back on.

 

 

 

Power is frequently

The printer is malfunctioning.

Turn the printer off and disconnect the power

interrupted.

 

cord from the AC outlet. Contact your dealer or

 

 

an authorized service provider.

 

 

 

No Ready Message

After warming up, the printer control panel displays the text “Ready”, indicating that the printer is ready to print. If the printer does not show this message, but shows an error message instead, refer to “Warning Messages and Error Messages” on page 5-39to determine the appropriate action for the specific error message that is shown. If the printer does not display either the “Ready” message or an error message, contact your retailer or sales representative.

Noise, Smoke, or Smell

If you notice unusual noise, smoke, or smell after turning the printer on, turn the printer off imme- diately and disconnect it from the AC wall outlet. Use the following procedure to determine the cause of and alleviate the problem:

Apr 02

Page 91
Image 91
CPG PageMaster 402N manual Inoperative Printer, No Ready Message, Noise, Smoke, or Smell