CPG PageMaster 402N manual Solving Duplexer Problems, Interpreting Duplexer Error Codes

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Compuprint PageMaster 402N User Guide

Solving Duplexer Problems

Solving Duplexer Problems

When there is a problem with the duplexer, the printer control panel displays an error code and error message. Most duplexer error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate much more serious problems that may require the help of a service technician.

•If the duplexer is inoperative after installation, refer to “Installation Problems” on page 6-6and complete the recommended procedure.

•If the printer control panel displays an error message or an error code, refer to “Interpreting Duplexer Error Codes” below.

•If you have a duplexer problem but the printer control panel does not display an error mes- sage or error code, refer to “Correcting Miscellaneous Duplexer Problems” on page 6-8and follow the directions for correcting that problem.

Interpreting Duplexer Error Codes

The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associ- ated with the duplexer, the possible cause of the error, and the action to take to correct the problem. If the control panel shows an error message that concerns another part of the printer, refer to Chap- ter 5: Troubleshooting for a complete list of all warning and error messages.

Error Message	Error Message	Possible Cause	Action
Line 1	Line 2
E2-2 MISFEED DUP	Remove Paper	There is a misfeed jam	Remove the jammed paper. See
		near the duplexer.	“Clearing Duplex Paper Jams”
			on page 6-7.
E7 JAM DUPLEX	Remove paper	There is a paper jam in the	Remove the jammed paper from
		duplexer.	the duplexer. See “Clearing
			Duplex Paper Jams” on page
			6-7.
DUPLEX FAILURE	Call Service	The duplexer has failed.	Turn the printer off, then turn it
			on. If the problem reoccurs,
			contact an authorized service
			provider.

Installation Problems

Simple oversights during installation may cause problems when you first use the duplexer. If the duplexer is inoperative after you have installed it, use the following procedure to check several pos- sible causes.

1.Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.

2.Make sure that the duplexer connector is firmly connected to the printer jack.

3.If the connector is firmly plugged into the printer, but the duplexer is still inoperative, return to “Installing the Duplexer” on page 6-2and carefully repeat all of the installation steps.

4.If the duplexer is still inoperative after reinstallation, remove it from the printer so you can run tests on the printer without the duplexer affecting the tests.

Apr 02