CPG PageMaster 402N manual Interpreting Stacker Error Messages, Installation Problems

Compuprint PageMaster 402N User Guide

Solving Stacker Problems

9-9

Interpreting Stacker Error Messages

The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associ- ated with the stacker, the possible cause of the error, and the action to take to correct the problem. If the control panel shows an error message that concerns another part of the printer, refer to Chap- ter 5: Troubleshooting for a complete list of all warning and error messages.

Error or Warning Message	Error or Warning	Possible Cause	Action
Line 1	Message Line 2
(Warning message, printer	Stacker Full	The stacker is full.	Remove paper from the
continues operating and line			tray.
1 shows printer status.)
E8 JAM STACKER	Remove paper	There is a jam at the	Remove the paper jam. See
		stacker.	“Clearing an Stacker Paper
			Jam” on page 9-10.
E5 COVER OPEN	Stacker	The stacker is open.	Close the stacker cover.
STACKER FULL	Remove Paper	The stacker is full.	Remove paper from the
			tray.
STACKER FAIL	Call Service	The stacker has failed.	Turn the printer off, then
			turn it on. If the problem
			reoccurs, contact an
			authorized service provider.

Installation Problems

Simple oversights during installation may cause problems when you first use the stacker. If the stacker is inoperative after you have installed it, use the following procedure to check several possi- ble causes.

1.Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.

2.Make sure that the stacker is firmly attached to the printer and that the wiring attaching the paper diverter to the printer is intact.

If the stacker is firmly attached and the wiring is intact but the stacker is still inoperative, return to the installation procedure and carefully repeat all of the installation steps.

3.If the stacker is still inoperative after reinstallation, remove it from the printer so you can run tests on the printer alone.

4.Print a few sheets of paper to the main output tray to make sure the printer is still opera- tional.

•If the printer is operational when the stacker is not attached, contact either your sales rep- resentative or a service technician and report your problem.

•If the printer is not operational when the stacker is not attached, refer to Chapter 5: Troubleshooting for procedures to correct printer problems. After correcting the printer problem, return to this chapter to reinstall the stacker.

Apr 02