DSCover Satellite Products SCW904x Testing & Troubleshooting, Trouble 4 Failure to Communicate

					Section 9: Testing & Troubleshooting
Trouble [4] Failure to Communicate
	Panel fails to communicate one or more		Connect a headset to TIP and RING of the control panel. Monitor for
	events to central station		the following conditions:
			•	Continuous dial tone
				• Reverse TIP and RING
			•	Recorded operator message comes on
				• Verify correct phone number is programmed
				• Dial the number programmed using a regular telephone to
					determine if a [9] must be dialed or if 800 service is blocked.
			•	Panel does not respond to handshakes.
				• Verify the format programmed is supported by the central
					station.
			•	Panel transmits data multiple times without receiving a
				handshake
				• Verify that the account number and reporting codes are
					correctly programmed.
			NOTE:
			Contact ID and Pulse formats
			•	Program a HEX [A] to transmit a digit [0]
			SIA format
			•	Program a digit [0] to transmit a digit [0]
Trouble [5] Zone Fault	Press [5] to determine specific zones with a Fault trouble
	Hard-wired zone fault condition present.		•	Remove the wire leads from I/O and COM terminals and
				measure the resistance of the wire leads.
	A short circuit is present on one or more
	zones with double end-of-line resistors		Connect a 5.6K resistor (Green, Blue, Red) across the I/O and
	enabled
			COM terminals. Verify the trouble condition clears.
	One or more wireless devices have not		•	Perform a Module Placement Test – Program Section [904] and
				verify the wireless device is in a good location.
	checked in within the programmed time
				•	If bad test results occur, test the wireless device in another
					location
				•	If the wireless device now tests good, the original mounting
					location is bad
				•	If the wireless device continues to give bad test results
					replace the wireless device.
Trouble [6] Zone Tamper	Press [6] to determine specific zones with a Tamper trouble
	An open circuit is present on one or		•	Remove the wire leads from I/O and COM terminals and
				measure the resistance of the wire leads.
	more zones with double end-of-line
			•	Connect a 5.6K resistor (Green, Blue, Red) across the I/O and
	resistors enabled
				COM terminals.
				• Verify the trouble condition clears.
	A tamper condition is present on one or		•	Ensure device cover is secure
			•	Ensure device is correctly mounted for wall tamper operation
	more wireless devices
			•	Violate, then restore the tamper:
				• If tamper condition persists then replace wireless device
Trouble [7] Wireless Device Low Battery		Press [7] to scroll through specific devices with a Low Battery Trouble
1st press	One or more wireless devices has a low		Replace Battery
– Wireless Zones	battery		•	Verify zone operation
2nd press	NOTE: The event will not be logged to		•	Verify that tamper and low battery condition is cleared and
– Wireless Keys				reported
	the event buffer until the wireless device
			NOTE: Replacing batteries will cause a tamper. Replacing cover will
	low battery delay time expires
			restore the tamper causing the associated reporting codes to be sent
	Program Section [377] Opt 9
			to the Central Station.
Trouble [8] Loss of Clock/Date
	The main panel internal clock is not set		To program the time and date:
			•	Enter [✱][6][Master Code] then Press [1]
			•	Enter the time and date (in military) using the following format:
				HH:MM MM/DD/YY
			Example.
			For 6:00 pm, Nov. 30, 2007
			Enter:		[18] [00] [11] [30] [07]

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