NetPerform™ Optimization Services
At Emerson Network Power, we understand the importance of reliable equipment – it’s critical to both your business and your bottom line. That is why we offer a wide array of services to meet all of your network infrastructure needs.
Customer Management (Pre Shipment)
Phone
NetSure4000Series@Emerson.com
1.800.800.1280 option 1
Pricing and availability[1], quotes, purchase orders, expediting requests and order tracking.
Customer Support Center (Post Shipment)
ESNACustomerSupportCenter@Emerson.com | |
Phone | 1.956.661.6867 |
|
|
After an order has shipped, contact our Customer Support Center with related questions, concerns or claims.
Spare Parts
Phone
DCpower.Spares@Emerson.com
OSP.Spares@Emerson.com
1.800.800.1280, option 5
Pricing and purchase orders for spare parts, including but not limited to breakers, cables, fuses, rectifier fans, misc. breaker and fuse panels, enclosure fans, doors and switches, etc.
DC Power Depot Repair
|
| DCpower.Repair@Emerson.com |
| Creates and processes RMAs for depot repair |
| |
|
|
|
| |||
|
|
|
| |||
|
|
| and refurbishment. Determines repair and |
| ||
|
|
|
|
|
| |
|
|
|
|
| refurbishment lead times and pricing based on |
|
| Phone |
| 1.800.800.1280, option 6 |
| warranties/contractual agreements. Provides |
|
|
|
| repair shipping information and status. |
| ||
|
|
|
|
|
| |
|
|
|
|
|
|
|
Technical Support
|
| DCpower.TAC@Emerson.com |
| Answers technical product and system questions; |
| |
|
|
|
| |||
|
|
| OSP.TAC@Emerson.com |
|
| |
|
|
|
| determines status of warranties and contractual |
| |
|
|
|
|
|
| |
| Phone |
| 1.800.800.5260 |
| agreements for repair. |
|
|
|
|
|
| ||
|
|
|
|
|
|
|
[1]Contact DC Power Spare Parts for parts and accessories.
For More Information
To learn more about service offerings from Emerson Network Power, please contact your sales representative, call
