NetPerform™ Optimization Services

At Emerson Network Power, we understand the importance of reliable equipment it’s critical to both

your business and your bottom line. That is why we offer a wide array of services to meet all of your

network infrastructure needs.

Cust omer Man agem ent (Pr e Sh ipme nt)

Email
NetSure4000Series@Emerson.com
Pricing and availability[1], quotes, purchase orders,
expediting requests and order tracking.
Phone
1.800.800.1280 option 1

Cust omer Sup port Cen ter (Po st S hipm ent)

Email
ESNACustomerSupportCenter@Emerson.com
After an order has shipped, contact our Customer
Support Center with related questions, concerns
or claims.
Phone
1.956.661.6867

Spar e Pa rts

Email
DCpower.Spares@Emerson.com
OSP.Spares@Emerson.com
Pricing and purchase orders for spare parts,
including but not limited to breakers, cables,
fuses, rectifier fans, misc. breaker and fuse
panels, enclosure fans, doors and switches, etc.
Phone
1.800.800.1280, option 5

DC P ower Dep ot R epai r

Email
DCpower.Repair@Emerson.com
Creates and processes RMAs for depot repair
and refurbishment. Determines repair and
refurbishment lead times and pricing based on
warranties/contractual agreements. Provides
repair shipping information and status.
Phone
1.800.800.1280, option 6

Tech nica l Su ppor t

Email
DCpower.TAC@Emerson.com
OSP.TAC@Emerson.com
Answers technical product and system questions;
determines status of warranties and contractual
agreements for repair.
Phone
1.800.800.5260
[1] Contact DC Power Spare Parts for parts and accessories.

For More Information

To learn more about service offerings from Emerson Network Power, please contact your sales

representative, call 1-800-800-1280 option 7, email ES.Services@Emerson.com or visit

www.EmersonNetworkPower.com/EnergySystems.