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Franklin
U600
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Troubleshooting and FAQ
Models:
U600
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Troubleshooting
Install
FAQ
Signal Strength
Mapping Service Default
Connection Timer
Privacy Indicator
Wired Equivalent Privacy WEP
Network Configuration
Application Launch Issues
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Section 7
Troubleshooting and FAQ
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Contents
User Guide
Table of Contents
Getting Started
Additional Requirements
Setting Up Service
Setting Up Service
System Requirements
Sprint Mobile Broadband Devices
Installing the Drivers for Wireless Devices
Installing Sprint SmartView
WiFi Devices
Device Activation
Launching Sprint SmartView
Activation Wizard Tutorial
Setting Up Service
Setting Up Service
Getting Connected
Getting Connected
Manually Establishing Connections
Returning to Automatic Mode
Visiting the Sprint Website
Contacting Sprint Customer Service
Troubleshooting
Getting Help
Sprint SmartView
Basic Layout
WiFi Control Panel
Privacy Indicator
Main Window
Automatic Mode Indicator
VPN Indicator
GPS Indicator
GPS Search Menu
My Networks
Mobile Control Panel
My Account
Signal Strength
WiFi Control Panel In Detail
Connection Status Indicator
WiFi Protocol Indicator
Connection Status Text
Connection Timer
Mobile Control Panel In Detail
Connect / Disconnect
3G/4G Technology Button
Mobile Protocol Indicator
Roaming Indicator
Roaming Banner
Selecting Alternate Networks
Connection State
Menus in the Main Window
Menus in the Main Window
File Menu
Tools Menu
Help Menu
Username and Password Logon Window
Menus in the Main Window
Making Connections
Mobile Broadband
Manually Connecting to the Sprint Mobile Broadband Network
Mobile Broadband
Automatic Connection Upon Device Attachment
Multiple Broadband Devices
Mobile Broadband
Unlocking the Device
Locking and Unlocking Your Sprint Mobile Broadband Device
3G Bearer Types
Locking the Device
Evdo
GSM Bearer Types Used for International Roaming
International Roaming GSM
Manual Mode Switching
International Roaming GSM
Selecting Cdma or GSM on a Dual-Mode Device
Manually Selecting a GSM Roaming Network
Switching Between a Cdma Device and a GSM Device
Establishing an International Roaming Connection
Select the Hardware tab
International Roaming GSM
Creating a GSM Network Profile
While traveling outside the United States
From a landline phone when outside the United States
International Technical Support
While in the United States
Prompts
WiFi Networks
Manually Connecting to a WiFi Network
WiFi Networks
Automatically connect to network in future
Options for Connecting to a New Network
Prompt me before connecting to this network
Save settings for manual connections
Encryption Keys
Accessing a Closed Network
Introduction to WiFi Encryption
Do not save settings
What Does PSK Stand For?
802.1x Authentication
Wired Equivalent Privacy WEP
WiFi Protected Access WPA and WPA2
To search for Access Points
Accessing an Encrypted Network
WiFi Location Finder
To access Location Finder
Applications
Application Launcher
Application Launcher
Launching External Applications
Opening the App Launcher Tab
App Launcher Tab
Adding an Application
Editing the Settings for a Launched Application
To change settings in the Application Configuration window
To change settings in the Monitor Details window
Special Cases
Launching an Application Automatically
Stopping an Application From Being Launched
Changing the Order in Which Applications Are Launched
Monitoring Launched Applications
Parameters
Application Configuration Window
Profile Name
File / Browse
Monitor Details Window
Monitor Cycle sec
Launch Delay sec
Monitor Application
Monitor Action
Using GPS
Using GPS
Requirements for GPS Service
Privacy Concerns for Network-Originated GPS
Mobile-Originated vs. Network-Originated GPS
Enabling Nmea
Mobile-Originated Service Modes
Enabling and Disabling GPS
Enabling GPS
Predefined Searches
GPS Search Menu
Shutting Off GPS Entirely
GPS Data Fields
GPS Applications Menu
GPS Applications Window
GPS/NMEA COM Ports
Working With Third-Party GPS Applications
Windows Vista / Windows
Adding a GPS Application to the GPS Applications Window
Application Configuration Example Microsoft Streets & Trips
Profile Name field, type Microsoft Streets & Trips
Network Configuration
Virtual Private Networks
What is a Virtual Private Network?
Virtual Private Networks
Supported Clients
Configuring a VPN Connection
Automatically Launching a VPN Connection
Network Profiles
What is a Network Profile?
Network Profiles
Network Profile Priority
Network Profiles Window
Creating a Profile for a WiFi Network
Configuring WiFi Data Encryption
Automatic Profile Creation Settings
Deleting a Network Profile
Editing a Network Profile
Profile Properties WiFi
Profile Properties Mobile
Service
Service Type
Dialed Number
Access Point Name
Profile Properties Add Mobile Profile
MIP Profile Number
Profile Properties IP Settings
Profile DNS Server
Profile IP Address
Append primary and connection-specific DNS suffixes
Advanced IP Settings DNS Tab
Advanced
DNS server addresses, in order of use
Use this connection’s DNS suffix in DNS registration
DNS suffix for this connection
Register this connection’s addresses in DNS
Advanced IP Settings Wins Tab
Advanced IP Settings Protocols Tab
Connection options
Profile Properties General
Launch browser window on connect
Enable Application Launcher
Disable IE’s manual proxy settings on connect
Auto Launch
Network Profiles
Settings
Acceleration Tab
Sprint SmartView Settings
To access the Settings window
Sprint SmartView Settings
Enabling and Disabling Acceleration
Configuring Acceleration Levels
App Launcher Tab
Automatically run this application on machine startup
Enable Splash screen
Client Tab
User interface is always on top
Start in System tray
Display Connection Timer
Use this as my default Wi-Fi management utility
Reset all warning messages
Device List
Hardware Tab
Allow simultaneous connections
Prompt before switching connections
CDMA/WiMAX Dual-Mode Settings Dual-Mode Devices Only
Device Priority
Selection Column
Settings Column
Device List
Devices Column
Roaming Selection
Device Properties Window Cdma Version
Connection Type
Auto Connect when device is available
Select Device Mode
Device Configuration
Disable LED
Network Selection
Device Property Window GSM Version
Mode
Location/GPS Tab
Disable GPS on Device
Test GPS
Mapping Service Default
GPS Mode
Configure GPS Applications
Lost Connection
Hotspot Authentication
Sounds Tab
Connected
Manually download and install
Updates Tab
Automatically download and install
Prompt me to download and install
VPN Tab
Update Now
Apply Firmware Update
Use third party VPN client
Sprint SmartView Settings 103
Use existing VPN profile
Sprint SmartView Settings
Troubleshooting and FAQ
Event History Manager
Troubleshooting Tools
Troubleshooting Tools
Network Tab
WiFi Network Info
Troubleshooting Tools 107
Device Tab
Mobile Info Window
Troubleshooting Tools 109
Device Tab
Troubleshooting Tools 111
WiMAX Info Window
Troubleshooting Tools 113
Advanced WiMAX Information
About Sprint SmartView
Troubleshooting Tools 115
Application is not visible after launch
Troubleshooting Procedures
Application Launch Issues
Windows XP’s native WiFi management is shut down at startup
Multiple Connections Not Allowed
Connection Issues
Troubleshooting Procedures 117
No Wireless Device Detected
Device Issues
Device Disabled
Troubleshooting Procedures 119
Numbered Errors
Error
Error
Troubleshooting Procedures 121
Error
General Questions
Frequently Asked Questions
Why Does Sprint SmartView Shut Down Windows Zero Config?
Frequently Asked Questions 123
Why do I keep losing my connection?
WiFi Questions
How do I return WiFi Control to Zero Config?
Why Does Sprint SmartView Keep Scanning for WiFi Networks?
Frequently Asked Questions 125
Disabled
Questions About GPS Technology
GPS Questions
Terminology
Frequently Asked Questions 127
GPS and Sprint SmartView
Terms and Conditions
Basic Definitions
Service Agreement General Terms and Conditions of Service
Service Agreement
Services Covered By These Ts&Cs & Additional Terms
131
When You Accept The Agreement
Our Policies
Term Commitments & Early Termination Fees
Credit Checks & Credit Information
Our Right To Suspend Or Terminate Services
Your Right To Change Services & When Changes Are Effective
Your Right To Terminate Services
Your Device, Number & E-mail Address Caller ID
Restrictions On Using Services
Account Spending Limits ASL
Deposits & Returning Deposits
Roaming
Coverage Where Your Device Will Work Service Speeds
About Data Services & Content
Porting/Transferring Phone Numbers
135
Specific Terms & Restrictions On Using Data Services
Account & Service Charges
Activation & Miscellaneous Charges
136
How We Calculate Your Charges For Billing Purposes
Surcharges
Your Bill
Your Payments Late Fees
Taxes & Government Fees
138
Protecting Our Network & Services
Disputing Charges You Must Still Pay Undisputed Charges
Your Privacy
139
Location-Based Services
Or Other Emergency Calls
YouAgreeOurLiabilityIsLimited-NoConsequentialDamages
You Agree We Are Not Responsible For Certain Problems
If Your Device Is Lost or Stolen
Disclaimer of Warranties
141
Dispute Resolution
Providing Notice To Each Other Under The Agreement
No Class Actions
No Trial By Jury
Indemnification
143
Index
144
719
145
Mobile Broadband Device
146
Signal Strength Signal Strength Indicator
