Error 628
The connection was terminated by the remote computer before it could be completed. Possible causes for this error include the following:
●Call was dropped due to poor signal.
●Call was dropped due to network congestion.
Resolution
●If indoors, move closer to a window, exterior wall or move to a higher level.
●Wait 30 seconds, and then try to connect again.
Error 633
The device is already in use or is not configured properly. Possible causes for this error include:
●There is a problem with some of the drivers installed for the wireless device.
●Another application such as a fax program or PDA device software is attempting to use the port.
Resolution
●Shut down all FAX and PDA software and launch Sprint SmartView again. Examples of common applications that can cause this type of problem include: PalmSource Hotsync, Microsoft ActiveSync, and Blackberry Desktop Manager.
●Uninstall any other wireless device connection management software installed on the computer.
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Error 668
The connection was dropped. Possible causes for this error include:
●Call was dropped due to poor signal.
●Call was dropped due to network congestion.
Resolution
●If indoors, move closer to a window, exterior wall, or a higher level. Reorienting the computer or wireless device may help as well.
●Reboot the computer.
●Select Update Data Profile IOTA from the Tools menu. This instructs your device to update its provisioning Information so that it may properly use Sprint data services.
120 Troubleshooting Procedures
