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Franklin U600 manual About Sprint SmartView, Troubleshooting Tools 115

Models: U600

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About Sprint SmartView

Select About Sprint SmartView from the Help menu to open a window displaying version information for the Sprint SmartView software and the phone number for Sprint Customer Service.

Click System Info to open a window containing extensive information about your computer's configuration. This information may be useful to a Customer Service Representative should you need help in resolving a problem.

Troubleshooting Tools

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Franklin U600 manual About Sprint SmartView, Troubleshooting Tools 115

Contents

User Guide Table of Contents Getting Started Setting Up Service Setting Up ServiceSystem Requirements Additional RequirementsInstalling Sprint SmartView Installing the Drivers for Wireless DevicesWiFi Devices Sprint Mobile Broadband DevicesDevice Activation Launching Sprint SmartViewActivation Wizard Tutorial Setting Up Service Setting Up Service Getting Connected Manually Establishing ConnectionsGetting Connected Returning to Automatic Mode Troubleshooting Contacting Sprint Customer ServiceGetting Help Visiting the Sprint WebsiteSprint SmartView Privacy Indicator WiFi Control PanelMain Window Basic LayoutVPN Indicator GPS IndicatorAutomatic Mode Indicator Mobile Control Panel My NetworksMy Account GPS Search MenuConnection Status Indicator WiFi Control Panel In DetailWiFi Protocol Indicator Signal StrengthMobile Control Panel In Detail Connection TimerConnect / Disconnect Connection Status TextRoaming Indicator Mobile Protocol IndicatorRoaming Banner 3G/4G Technology ButtonSelecting Alternate Networks Connection StateFile Menu Menus in the Main WindowTools Menu Menus in the Main WindowHelp Menu Username and Password Logon Window Menus in the Main Window Making Connections Manually Connecting to the Sprint Mobile Broadband Network Mobile BroadbandMobile Broadband Automatic Connection Upon Device Attachment Multiple Broadband Devices Mobile Broadband 3G Bearer Types Locking and Unlocking Your Sprint Mobile Broadband DeviceLocking the Device Unlocking the DeviceEvdo GSM Bearer Types Used for International RoamingInternational Roaming GSM Manual Mode SwitchingSelecting Cdma or GSM on a Dual-Mode Device International Roaming GSMSwitching Between a Cdma Device and a GSM Device Establishing an International Roaming ConnectionManually Selecting a GSM Roaming Network Select the Hardware tab International Roaming GSM Creating a GSM Network Profile International Technical Support From a landline phone when outside the United StatesWhile in the United States While traveling outside the United StatesManually Connecting to a WiFi Network WiFi NetworksWiFi Networks PromptsPrompt me before connecting to this network Options for Connecting to a New NetworkSave settings for manual connections Automatically connect to network in futureIntroduction to WiFi Encryption Accessing a Closed NetworkDo not save settings Encryption KeysWired Equivalent Privacy WEP 802.1x AuthenticationWiFi Protected Access WPA and WPA2 What Does PSK Stand For?WiFi Location Finder Accessing an Encrypted NetworkTo access Location Finder To search for Access PointsApplications Application Launcher Launching External ApplicationsApplication Launcher Opening the App Launcher Tab App Launcher TabTo change settings in the Application Configuration window Editing the Settings for a Launched ApplicationTo change settings in the Monitor Details window Adding an ApplicationSpecial Cases Launching an Application AutomaticallyStopping an Application From Being Launched Changing the Order in Which Applications Are LaunchedMonitoring Launched Applications Profile Name Application Configuration WindowFile / Browse ParametersMonitor Details Window Monitor Application Launch Delay secMonitor Action Monitor Cycle secUsing GPS Requirements for GPS ServiceUsing GPS Privacy Concerns for Network-Originated GPS Mobile-Originated vs. Network-Originated GPSEnabling and Disabling GPS Mobile-Originated Service ModesEnabling GPS Enabling NmeaGPS Search Menu Shutting Off GPS EntirelyPredefined Searches GPS Data Fields GPS Applications MenuGPS Applications Window GPS/NMEA COM Ports Working With Third-Party GPS ApplicationsWindows Vista / Windows Adding a GPS Application to the GPS Applications WindowApplication Configuration Example Microsoft Streets & Trips Profile Name field, type Microsoft Streets & Trips Network Configuration Virtual Private Networks What is a Virtual Private Network?Supported Clients Virtual Private NetworksConfiguring a VPN Connection Automatically Launching a VPN Connection What is a Network Profile? Network ProfilesNetwork Profiles Network Profile Priority Network Profiles WindowCreating a Profile for a WiFi Network Configuring WiFi Data Encryption Automatic Profile Creation Settings Deleting a Network Profile Editing a Network ProfileProfile Properties WiFi Service Service TypeProfile Properties Mobile Access Point Name Profile Properties Add Mobile ProfileDialed Number MIP Profile Number Profile Properties IP SettingsProfile DNS Server Profile IP AddressAdvanced Advanced IP Settings DNS TabDNS server addresses, in order of use Append primary and connection-specific DNS suffixesDNS suffix for this connection Register this connection’s addresses in DNSUse this connection’s DNS suffix in DNS registration Advanced IP Settings Wins Tab Advanced IP Settings Protocols Tab Connection options Profile Properties GeneralDisable IE’s manual proxy settings on connect Enable Application LauncherAuto Launch Launch browser window on connectNetwork Profiles Settings To access the Settings window Sprint SmartView SettingsSprint SmartView Settings Acceleration TabEnabling and Disabling Acceleration Configuring Acceleration Levels App Launcher Tab Client Tab Enable Splash screenUser interface is always on top Automatically run this application on machine startupUse this as my default Wi-Fi management utility Display Connection TimerReset all warning messages Start in System trayDevice List Hardware TabCDMA/WiMAX Dual-Mode Settings Dual-Mode Devices Only Prompt before switching connectionsDevice Priority Allow simultaneous connectionsDevice List Settings ColumnDevices Column Selection ColumnRoaming Selection Device Properties Window Cdma VersionConnection Type Auto Connect when device is availableDevice Configuration Disable LEDSelect Device Mode Network Selection Device Property Window GSM VersionMode Location/GPS Tab Disable GPS on DeviceGPS Mode Mapping Service DefaultConfigure GPS Applications Test GPSSounds Tab Hotspot AuthenticationConnected Lost ConnectionAutomatically download and install Updates TabPrompt me to download and install Manually download and installUpdate Now Apply Firmware UpdateVPN Tab Sprint SmartView Settings 103 Use existing VPN profileUse third party VPN client Sprint SmartView Settings Troubleshooting and FAQ Troubleshooting Tools Troubleshooting ToolsEvent History Manager WiFi Network Info Troubleshooting Tools 107Network Tab Device Tab Mobile Info Window Troubleshooting Tools 109Device Tab Troubleshooting Tools 111 WiMAX Info Window Troubleshooting Tools 113 Advanced WiMAX Information About Sprint SmartView Troubleshooting Tools 115Application Launch Issues Troubleshooting ProceduresWindows XP’s native WiFi management is shut down at startup Application is not visible after launchConnection Issues Troubleshooting Procedures 117Multiple Connections Not Allowed Device Issues Device DisabledNo Wireless Device Detected Numbered Errors ErrorTroubleshooting Procedures 119 Error Troubleshooting Procedures 121 Error Why Does Sprint SmartView Shut Down Windows Zero Config? Frequently Asked QuestionsFrequently Asked Questions 123 General QuestionsHow do I return WiFi Control to Zero Config? WiFi QuestionsWhy Does Sprint SmartView Keep Scanning for WiFi Networks? Why do I keep losing my connection?Frequently Asked Questions 125 DisabledGPS Questions TerminologyQuestions About GPS Technology Frequently Asked Questions 127 GPS and Sprint SmartView Terms and Conditions Service Agreement Service Agreement General Terms and Conditions of ServiceServices Covered By These Ts&Cs & Additional Terms Basic DefinitionsOur Policies When You Accept The AgreementTerm Commitments & Early Termination Fees 131Your Right To Change Services & When Changes Are Effective Our Right To Suspend Or Terminate ServicesYour Right To Terminate Services Credit Checks & Credit InformationAccount Spending Limits ASL Restrictions On Using ServicesDeposits & Returning Deposits Your Device, Number & E-mail Address Caller IDAbout Data Services & Content Coverage Where Your Device Will Work Service SpeedsPorting/Transferring Phone Numbers RoamingAccount & Service Charges Specific Terms & Restrictions On Using Data ServicesActivation & Miscellaneous Charges 135136 How We Calculate Your Charges For Billing PurposesYour Payments Late Fees Your BillTaxes & Government Fees SurchargesDisputing Charges You Must Still Pay Undisputed Charges Protecting Our Network & ServicesYour Privacy 138Location-Based Services Or Other Emergency Calls139 If Your Device Is Lost or Stolen You Agree We Are Not Responsible For Certain ProblemsDisclaimer of Warranties YouAgreeOurLiabilityIsLimited-NoConsequentialDamages141 Dispute ResolutionNo Trial By Jury No Class ActionsIndemnification Providing Notice To Each Other Under The Agreement143 Index144 719145 Mobile Broadband Device146 Signal Strength Signal Strength Indicator