Error 719
PPPtermination by remote machine. Possible causes for this error include the following:
●Poor signal.
●Network resources are unavailable.
Resolution
●If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting the computer or wireless device may help as well.
●Wait 30 seconds, and then try to connect again.
●Reboot the computer.
Error 777
The connection attempt failed because the connecting device on the remote computer is out of order. Possible causes for this error include:
●Poor signal.
●Network resources are unavailable.
●There is a problem with one of the wireless device drivers.
Resolution
●If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting the computer or wireless device may help as well.
●Wait 30 seconds, then try to connect again.
●Close Sprint SmartView, reinsert the device, and launch Sprint SmartView again.
●Reboot the computer.
●Uninstall any other software that manages wireless connections (if it is present on the computer).
●Reinstall Sprint SmartView.
Error 1012
●Poor signal.
●Network resources are unavailable.
●MDN (Phone Number) or MSID (Subscriber Identification Number) was entered incorrectly in the Activation Wizard.
●The device has not been provisioned on the network yet.
Resolution
●If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting the computer or wireless device may help as well.
●Wait 5 minutes and try to update the device profile.
●Rerun the Activation Wizard.
●Contact Sprint Customer Service to ensure that there are no problems with the account.
122 Troubleshooting Procedures
