Franklin U600 manual Disabled, Frequently Asked Questions 125

Device Issues

In some circumstances, Sprint SmartView will not be able to use your WiFi device, your WiMAX device, your mobile broadband device, or all three.

Disabled

WiFi, WiMAX, and mobile broadband devices, like any other network adapters, can be disabled by Microsoft Windows. The status text in Sprint SmartView's main window will indicate when a device has been disabled.

Resolution

Re-enable the device. (See “Device Disabled” on page 118 for more information.)

No Wireless Device Detected

Sprint SmartView will display “No Wireless Device Detected” if it cannot communicate with the wireless device.

Resolution

Causes for this may include:

●Devices (such as wireless phones) that must be tethered to your computer with a data cable (such as USB), but are not currently properly connected. Make sure the cables for devices that require them are properly attached to both your computer and the device.

●External devices (such as wireless phones) that are not currently powered on. Make sure external devices are switched on. Make sure the batteries of battery-powered devices are charged. Make sure devices that must be plugged into an electrical outlet are plugged in.

●PC Card, USB, or ExpressCard devices that are not properly inserted. Make sure such devices are firmly seated in the appropriate slots.

●The wrong device is selected in the Hardware tab of the Settings Window. Ordinarily, Automatic selection should be specified in the Selection column. If Manual selection is specified, verify that the selected device is the device you are trying to use. (See “The Hardware Tab” on page 90 for more information.)

●No driver or incorrect driver installed. Ensure that the latest drivers for the device are correctly installed according to the instructions of the device’s manufacturer.

Frequently Asked Questions

Frequently Asked Questions 125