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Franklin U600 manual Mobile Info Window, Troubleshooting Tools 109

Models: U600

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●Driver version – The version of the driver for the device that is currently installed on your computer.

●Firmware version – The version of the device's onboard operating software.

The Mobile Info Window

To view information about your mobile broadband device or your current mobile broadband connection (if any), select Mobile Info from the Tools menu.

Note: The information displayed in this window is provided by your device and its drivers. If the device does not provide this information or the information provided is incorrect, this will be reflected in the displayed data.

Troubleshooting Tools

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Franklin U600 manual Mobile Info Window, Troubleshooting Tools 109

Contents

User Guide Table of Contents Getting Started Additional Requirements Setting Up ServiceSetting Up Service System RequirementsSprint Mobile Broadband Devices Installing the Drivers for Wireless DevicesInstalling Sprint SmartView WiFi DevicesDevice Activation Launching Sprint SmartViewActivation Wizard Tutorial Setting Up Service Setting Up Service Getting Connected Manually Establishing ConnectionsGetting Connected Returning to Automatic Mode Visiting the Sprint Website Contacting Sprint Customer ServiceTroubleshooting Getting HelpSprint SmartView Basic Layout WiFi Control PanelPrivacy Indicator Main WindowVPN Indicator GPS IndicatorAutomatic Mode Indicator GPS Search Menu My NetworksMobile Control Panel My AccountSignal Strength WiFi Control Panel In DetailConnection Status Indicator WiFi Protocol IndicatorConnection Status Text Connection TimerMobile Control Panel In Detail Connect / Disconnect3G/4G Technology Button Mobile Protocol IndicatorRoaming Indicator Roaming BannerSelecting Alternate Networks Connection StateMenus in the Main Window Menus in the Main WindowFile Menu Tools MenuHelp Menu Username and Password Logon Window Menus in the Main Window Making Connections Manually Connecting to the Sprint Mobile Broadband Network Mobile BroadbandMobile Broadband Automatic Connection Upon Device Attachment Multiple Broadband Devices Mobile Broadband Unlocking the Device Locking and Unlocking Your Sprint Mobile Broadband Device3G Bearer Types Locking the DeviceEvdo GSM Bearer Types Used for International RoamingInternational Roaming GSM Manual Mode SwitchingInternational Roaming GSM Selecting Cdma or GSM on a Dual-Mode DeviceSwitching Between a Cdma Device and a GSM Device Establishing an International Roaming ConnectionManually Selecting a GSM Roaming Network Select the Hardware tab International Roaming GSM Creating a GSM Network Profile While traveling outside the United States From a landline phone when outside the United StatesInternational Technical Support While in the United StatesPrompts WiFi NetworksManually Connecting to a WiFi Network WiFi NetworksAutomatically connect to network in future Options for Connecting to a New NetworkPrompt me before connecting to this network Save settings for manual connectionsEncryption Keys Accessing a Closed NetworkIntroduction to WiFi Encryption Do not save settingsWhat Does PSK Stand For? 802.1x AuthenticationWired Equivalent Privacy WEP WiFi Protected Access WPA and WPA2To search for Access Points Accessing an Encrypted NetworkWiFi Location Finder To access Location FinderApplications Application Launcher Launching External ApplicationsApplication Launcher Opening the App Launcher Tab App Launcher TabAdding an Application Editing the Settings for a Launched ApplicationTo change settings in the Application Configuration window To change settings in the Monitor Details windowSpecial Cases Launching an Application AutomaticallyStopping an Application From Being Launched Changing the Order in Which Applications Are LaunchedMonitoring Launched Applications Parameters Application Configuration WindowProfile Name File / BrowseMonitor Details Window Monitor Cycle sec Launch Delay secMonitor Application Monitor ActionUsing GPS Requirements for GPS ServiceUsing GPS Privacy Concerns for Network-Originated GPS Mobile-Originated vs. Network-Originated GPSEnabling Nmea Mobile-Originated Service ModesEnabling and Disabling GPS Enabling GPSGPS Search Menu Shutting Off GPS EntirelyPredefined Searches GPS Data Fields GPS Applications MenuGPS Applications Window GPS/NMEA COM Ports Working With Third-Party GPS ApplicationsWindows Vista / Windows Adding a GPS Application to the GPS Applications WindowApplication Configuration Example Microsoft Streets & Trips Profile Name field, type Microsoft Streets & Trips Network Configuration Virtual Private Networks What is a Virtual Private Network?Virtual Private Networks Supported ClientsConfiguring a VPN Connection Automatically Launching a VPN Connection What is a Network Profile? Network ProfilesNetwork Profiles Network Profile Priority Network Profiles WindowCreating a Profile for a WiFi Network Configuring WiFi Data Encryption Automatic Profile Creation Settings Deleting a Network Profile Editing a Network ProfileProfile Properties WiFi Service Service TypeProfile Properties Mobile Access Point Name Profile Properties Add Mobile ProfileDialed Number MIP Profile Number Profile Properties IP SettingsProfile DNS Server Profile IP AddressAppend primary and connection-specific DNS suffixes Advanced IP Settings DNS TabAdvanced DNS server addresses, in order of useDNS suffix for this connection Register this connection’s addresses in DNSUse this connection’s DNS suffix in DNS registration Advanced IP Settings Wins Tab Advanced IP Settings Protocols Tab Connection options Profile Properties GeneralLaunch browser window on connect Enable Application LauncherDisable IE’s manual proxy settings on connect Auto LaunchNetwork Profiles Settings Acceleration Tab Sprint SmartView SettingsTo access the Settings window Sprint SmartView SettingsEnabling and Disabling Acceleration Configuring Acceleration Levels App Launcher Tab Automatically run this application on machine startup Enable Splash screenClient Tab User interface is always on topStart in System tray Display Connection TimerUse this as my default Wi-Fi management utility Reset all warning messagesDevice List Hardware TabAllow simultaneous connections Prompt before switching connectionsCDMA/WiMAX Dual-Mode Settings Dual-Mode Devices Only Device PrioritySelection Column Settings ColumnDevice List Devices ColumnRoaming Selection Device Properties Window Cdma VersionConnection Type Auto Connect when device is availableDevice Configuration Disable LEDSelect Device Mode Network Selection Device Property Window GSM VersionMode Location/GPS Tab Disable GPS on DeviceTest GPS Mapping Service DefaultGPS Mode Configure GPS ApplicationsLost Connection Hotspot AuthenticationSounds Tab ConnectedManually download and install Updates TabAutomatically download and install Prompt me to download and installUpdate Now Apply Firmware UpdateVPN Tab Sprint SmartView Settings 103 Use existing VPN profileUse third party VPN client Sprint SmartView Settings Troubleshooting and FAQ Troubleshooting Tools Troubleshooting ToolsEvent History Manager WiFi Network Info Troubleshooting Tools 107Network Tab Device Tab Mobile Info Window Troubleshooting Tools 109Device Tab Troubleshooting Tools 111 WiMAX Info Window Troubleshooting Tools 113 Advanced WiMAX Information About Sprint SmartView Troubleshooting Tools 115Application is not visible after launch Troubleshooting ProceduresApplication Launch Issues Windows XP’s native WiFi management is shut down at startupConnection Issues Troubleshooting Procedures 117Multiple Connections Not Allowed Device Issues Device DisabledNo Wireless Device Detected Numbered Errors ErrorTroubleshooting Procedures 119 Error Troubleshooting Procedures 121 Error General Questions Frequently Asked QuestionsWhy Does Sprint SmartView Shut Down Windows Zero Config? Frequently Asked Questions 123Why do I keep losing my connection? WiFi QuestionsHow do I return WiFi Control to Zero Config? Why Does Sprint SmartView Keep Scanning for WiFi Networks?Frequently Asked Questions 125 DisabledGPS Questions TerminologyQuestions About GPS Technology Frequently Asked Questions 127 GPS and Sprint SmartView Terms and Conditions Basic Definitions Service Agreement General Terms and Conditions of ServiceService Agreement Services Covered By These Ts&Cs & Additional Terms131 When You Accept The AgreementOur Policies Term Commitments & Early Termination FeesCredit Checks & Credit Information Our Right To Suspend Or Terminate ServicesYour Right To Change Services & When Changes Are Effective Your Right To Terminate ServicesYour Device, Number & E-mail Address Caller ID Restrictions On Using ServicesAccount Spending Limits ASL Deposits & Returning DepositsRoaming Coverage Where Your Device Will Work Service SpeedsAbout Data Services & Content Porting/Transferring Phone Numbers135 Specific Terms & Restrictions On Using Data ServicesAccount & Service Charges Activation & Miscellaneous Charges136 How We Calculate Your Charges For Billing PurposesSurcharges Your BillYour Payments Late Fees Taxes & Government Fees138 Protecting Our Network & ServicesDisputing Charges You Must Still Pay Undisputed Charges Your PrivacyLocation-Based Services Or Other Emergency Calls139 YouAgreeOurLiabilityIsLimited-NoConsequentialDamages You Agree We Are Not Responsible For Certain ProblemsIf Your Device Is Lost or Stolen Disclaimer of Warranties141 Dispute ResolutionProviding Notice To Each Other Under The Agreement No Class ActionsNo Trial By Jury Indemnification143 Index144 719145 Mobile Broadband Device146 Signal Strength Signal Strength Indicator