Glossary

Glossary

Abbreviated Number Dialling

Initiating a call to a pre-programmed number by dialling a code or pressing a key.

Short numbers can be:

1.Common, which means that all extensions can use them.

2.Individual, which means that they are programmed and used by each extension separately (14 numbers).

See section “Abbreviated Numbers” on page 27.

Account Number

To place call cost on an Account Number. See section “Other Useful Features” on page 78.

Automated Attendant

A facility which sends voice instructions to internal and external callers, providing all options which can be chosen. Voice instructions lead the caller to the desired destination. See section “Other Useful Features” on page 78.

Callback

An indication to a busy extension, to inform the person that you want to speak to him/her. See sections “Outgoing Calls” on page 22.

Camp-on

To place (queue) a call to a busy extension. See section “Outgoing Calls” on page 22.

Counter

The counter keeps track of the time and cost of your calls. See section “Call Metering” on page 42.

Dial-by-Name

Initiation of a call by operating a single key. Internal numbers (or Common Abbreviated Numbers) can be stored on each extension. See section “Abbreviated Numbers” on page 27.

Direct Inward System Access (DISA)

If you are working externally, the DISA function enables you to make external calls (long distance) via the company PBX. You only pay for the call to your company. See section “Other Useful Features” on page 78.

Directory number

Numbers with 1 – 8 digits which are assigned to extensions or external lines or as Common Abbreviated Numbers.

Diversion

Incoming calls to an extension are diverted to another directory number (extension, Common Abbreviated Number or the operator).

There are three possibilities:

1.Direct, which means that all calls to an extension are forwarded directly.

2.On no reply, which means that a call is forwarded if it is not answered within a certain time.

3.On busy, which means that a call is forwarded if the extension is busy.

See section “Call Forwarding” on page 44.

Diversion Bypass

This is useful for letting urgent calls through to an extension where diversion is active.