7

What to do if you Cannot Solve the Problem

If, after using the troubleshooting guide, you still cannot solve your problem, call GE Fanuc Automation - NA. Please have the following information available when you call.

ƒThe Name and Catalog Number marked on the product.

ƒDescription of symptoms of problem. Depending on the problem, you may also be asked for the following information:

￿The ladder logic application program and the PLC sweep time at the time the problem occurred.

￿A listing of the configuration parameters for the Ethernet Interface that failed.

￿A description of the network configuration. This should include the number of PLCs and host computers accessing the network, the type of network cable used (e.g. twisted pair, fiber optic, etc.), length of network cable, and the number and manufacturer of transceivers, hubs, and network switches used.

GFK-1541B

Chapter 7 Troubleshooting

7-3

Page 190
Image 190
GE GFK-1541B manual What to do if you Cannot Solve the Problem